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MarkTaylor
Member Since: 28 Dec 2006
Location: Brisbane
Posts: 185
  
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| Tailgate door lock failure - Big Thankyou to dealers Austral |
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Hi Gang
Went to the post office yesterday and couldn't get the tailgate open.. seems the door lock had a broken cable. Making the usual ooise.. but not releasing. Took it straight to Austral.. they were fabulous. Lent me a Freelander 2.. (very nice) and delivered the D3 back to my home last night with a new lock motor fitted.
Fabulous service.. very happy.
Mark Taylor Nothing of any value is ever achieved without some sacrifice.
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 7th Mar 2008 5:12 am |
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Desert Traveller
Member Since: 06 Aug 2006
Location: The Gabba - QLD
Posts: 420
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Austral. I'm glad they have helped someone. Currently having problems with Austral VW. 06 TDV6 SE with many LR and after-market extras. Used only on weekends and trips out west.
Audi TT Roadster (Daily and around town drive)
VW Eos TDI For Sale
Previously 01 TD5 and 94 TDI
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| 7th Mar 2008 12:49 pm |
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Furymax
Member Since: 15 Nov 2007
Location: Brisbane
Posts: 8
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Austral are pretty good, have looked after me pretty well, always courtious and deal with any problems.... eventually. Can't blame them for parts transit times I guess.
That Freelander you had - was it black??
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| 8th Mar 2008 11:09 am |
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drivesafe
Member Since: 23 Feb 2006
Location: Gold Coast, Australia
Posts: 867
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Made the mistake of buying a Disco from Austral.
The service was so bad that even with Land Rover Australia's intervention could get that pack of thieves to carry out warranty work on a brand new vehicle.
If they were the only landy dealer left, I’d buy a toyota before I dealt with them again. 2008 TDV8 RR Lux + 2009 D4 2.7
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| 8th Mar 2008 2:29 pm |
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Desert Traveller
Member Since: 06 Aug 2006
Location: The Gabba - QLD
Posts: 420
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I purchased my previous 2 discos (as did my brother-in-law - 2 discos) and the only time it was a pleasant experience was the sale. After that, all downhill.  I am not talking about 1 vehicle but 4.
This D3 is from Southside  (same company) and the service is SOOOOOOOOOOOOO different. Even my brother-in-law purchased another disco (from Southside) after my comments and commented on the service difference. He was never going to buy another disco after his previous experiences. I was living at Yeppoon (700 kms one way trip to visit) and they really tried to make the visits productive. Some issues have not been resolved (Southside - LRA to sort out) but they are up front so I know where things stand.
This is our experience, others may have had better luck. 06 TDV6 SE with many LR and after-market extras. Used only on weekends and trips out west.
Audi TT Roadster (Daily and around town drive)
VW Eos TDI For Sale
Previously 01 TD5 and 94 TDI
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| 9th Mar 2008 12:47 am |
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MarkTaylor
Member Since: 28 Dec 2006
Location: Brisbane
Posts: 185
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Well.. going back to my original post...
The loaner was A Freelander 2.. Red petrol model.
Australs have always fallen over themselves to help me out.
Now I must tell you that I was in the motor trade for over 20 years and saw a lot of crap going on. From motorist to tradesman and back the other way.
I am always very polite when I go to Australs, never get upset (after all the service guys didn't make the car) and I always get very polite service in return. And they always try very hard to minimise the time they have the car.
As the Yanks say, YMMV.
At this pont I intend to change the vehicle at 3 years, and if the deal is right, then Australs will get the next sale.
Cheers
MArk Taylor Nothing of any value is ever achieved without some sacrifice.
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| 9th Mar 2008 9:30 am |
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Furymax
Member Since: 15 Nov 2007
Location: Brisbane
Posts: 8
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MarkTaylor wrote:
I am always very polite when I go to Australs, never get upset (after all the service guys didn't make the car) and I always get very polite service in return. And they always try very hard to minimise the time they have the car.
That is the way I play it also.
I wouldn't say that I never get upset though - I just haven't had to yet.
The Freelander I had was a nice looking black Td4, bit different to the D3 V8 - I nearly killed myself pulling into traffic a couple of times!! Sure takes a while for that little turbo to spool up!!
Good on you Mark, very politically correct post, careful to defend your view but not in a way that is likely upset those of an opposing view, you should be a diplomat of ambassador. haha 05 V8 SE Java Black 19's and Sunroof
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| 9th Mar 2008 10:46 am |
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