Member Since: 11 Oct 2012
Location: Rochdale
Posts: 1180
Tool not responding
Hi,
Intermittently I keep getting a tool not responding message when trying to launch the GAP IID tool, It take a few attempts of car off, tool unplugged and phone app closed but eventually it works.
Thought I would try the GAP IID update on the PC to check its running the latest softwate, and its showing an error.
2010 Disco 4 HSE
- Digital Dash Club
- GAP BT IID
24th Jul 2018 7:22 am
Sea Raider
Member Since: 01 Nov 2016
Location: None
Posts: 4450
Member Since: 11 Oct 2012
Location: Rochdale
Posts: 1180
I did email them on the 19th - but i haven't had anything back yet? 2010 Disco 4 HSE
- Digital Dash Club
- GAP BT IID
24th Jul 2018 7:52 am
Sea Raider
Member Since: 01 Nov 2016
Location: None
Posts: 4450
Strange they normally reply the same day, I've had emails up to and after 9pm from them during the week.
24th Jul 2018 7:56 am
Beretta
Member Since: 11 Oct 2012
Location: Rochdale
Posts: 1180
Re-sent an email - and had an out of office, so I guess that is why I haven't had a reply.
Hello
Thank you very much for your inquiry.
We are currently in the middle of our vacation season therefore replies may be delayed. Normal operation will resume on August 27th. We appreciate your patience. Our business hours are Monday to Friday from 8AM to 5PM Eastern Time.
Best Regards
GAP Diagnostic Team2010 Disco 4 HSE
- Digital Dash Club
- GAP BT IID
I'd suggest uninstall the program on the PC, reboot it, then plug the iiD in and see if it sorts itself out.
24th Jul 2018 8:58 am
Beretta
Member Since: 11 Oct 2012
Location: Rochdale
Posts: 1180
Well the removal of the PC app and reinstall has made the updater work, and I have re-installed the 3.00.00.B2481 firmware.2010 Disco 4 HSE
- Digital Dash Club
- GAP BT IID
24th Jul 2018 9:31 am
Beretta
Member Since: 11 Oct 2012
Location: Rochdale
Posts: 1180
I have emailed GAP but thought I’d also ask on here,still having issues where things don’t work but the tool is showing connected. Have to close the app, power down the car and try again...
2010 Disco 4 HSE
- Digital Dash Club
- GAP BT IID
31st Jul 2018 8:44 pm
yogi972
Member Since: 05 Jun 2011
Location: Kineton
Posts: 3373
Pat is away on vacation until wed 1st Aug
31st Jul 2018 9:01 pm
M3DPO
Member Since: 22 Sep 2010
Location: Notts.
Posts: 8243
Check the OBD socket is clean, spray with electric solvent cleaner and make sure the tool is fully pushed in, push it in and out 2 or3 times to help clean the socket.It can when others can't,
It will when others won't,
It goes where others don't.
1st Aug 2018 7:32 am
Beretta
Member Since: 11 Oct 2012
Location: Rochdale
Posts: 1180
I will try that later today 2010 Disco 4 HSE
- Digital Dash Club
- GAP BT IID
1st Aug 2018 8:21 am
Beretta
Member Since: 11 Oct 2012
Location: Rochdale
Posts: 1180
Just to report back on this in case anyone has the same problems.
I think it's definitely the IID unfortunately, I used this as an excuse to upgrade my phone contract, so a fresh new iPhone out the box has the same symptoms, works sometimes on bluetooth and intermittently showing tool not connected, or not updating data, but on the steering wheel seems to work ok for reading codes.
I then tried it on a friends D3 to rule out the tool or car, and this had the same symptoms, and I have also tried on a Samsung Android phone to rule out Apple
Pat as ever is brilliant and sending me things to test and try so hopefully he can get it working again.2010 Disco 4 HSE
- Digital Dash Club
- GAP BT IID
9th Aug 2018 11:59 am
Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20853
I find a gentle squeeze on both sides helps with any BT connection issues My D3 Build Thread
Member Since: 11 Oct 2012
Location: Rochdale
Posts: 1180
Oh I will try that - Pat did have me check that I had a rubber support inside.2010 Disco 4 HSE
- Digital Dash Club
- GAP BT IID
9th Aug 2018 3:46 pm
Beretta
Member Since: 11 Oct 2012
Location: Rochdale
Posts: 1180
Not had any joy squeezing, if anything the tool is getting progressively worse via bluetooth, to the point where now I cant get it to load at all, but everything works perfectly using the cruise buttons...
Pat has offered to take a look at the tool for me, so it's all boxed up and ready to drop of at the post office. I have to say when I realised Pat was in Canada I was a little worried about the cost of postage, but Royal Mail with tracking and a 5-7 day service has come back at £10.10!2010 Disco 4 HSE
- Digital Dash Club
- GAP BT IID
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