Member Since: 19 Jan 2011
Location: Co. Durham
Posts: 12319
When I go into the area to cancel all I can see if these options for either starting a free trial or buying a pass, there doesn't seem to be anywhere to cancel a free pass
Click image to enlarge
Cheers Ian
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14th Feb 2016 10:37 am
DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4401
Member Since: 21 Dec 2015
Location: Gone
Posts: 5117
DJ has got it spot on. It isn't obvious where to cancel on your account and it gives you the impression your cancelling your free trial from the moment you press that button. It's Murdochs Sky in another disguise after all!
It's actually not difficult to search the web and find out other NowTV free trials. Just sign up under another email address if you need to.
14th Feb 2016 10:58 am
Hairy Dan
Member Since: 19 Jan 2011
Location: Co. Durham
Posts: 12319
That's the page I have posted a screen grab of above but there is nowhere to cancel it which makes me think it just expires, but as you say this is Murdoch so I don't trust him Cheers Ian
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14th Feb 2016 11:07 am
comedyharvey
Member Since: 03 Jul 2010
Location: Gloucestershire
Posts: 1727
What if you click on 'start my free trial'? Maybe you need to start the trial to be able to cancel the account?
Wish I could remember exactly what I did but that page looks familiar as a starting point.Arthur.
Comedy was a horse, Harvey a dog, both sadly gone. Thought I was choosing a password!
Currently;
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You normally have to go into My Passes then click cancel on the one you have started the trial on, it asks you why you want to cancel and if you say on the drop down box you cannot afford it, it sometimes offers you four months for the price of two so you end up paying £4.99 pm instead of £9.99 pm for the movies, different for the sports and entertainment packages,
Word of warning if you do not cancel it it will keep charging you after the trial period is up.
Hope that helps now to buy another movie package, if anyone wants an old white nowtv box I have one spare as just bought new boxes for the passes
Just drop me a pm with your address and I will send it out FOC snail pace
ChrisGoodyear Duratracs
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GG AT Gone
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14th Feb 2016 12:09 pm
Hairy Dan
Member Since: 19 Jan 2011
Location: Co. Durham
Posts: 12319
Well I have finally got it sorted but had to use the live chat as I noticed they had charged my card yesterday My very very good friend Vikram said "he was sorry I couldn't cancel online but unfortunately Mr Ian the cancel option is removed during a billing cycle" and he then went on the hard sell trying to get me to stay and I had to ask 3 times for it to be cancelled and my money refunded which he eventually agreed to If, and it's a big IF, I get a pass again I will make sure I cancel it as soon as I activate it to avoid this hassle in the future but judging by there customer forums this seems to happen to an awful lot of people
Thanks for all the help and suggestions Cheers Ian
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14th Feb 2016 1:45 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73086
Good shout Del just activated the last movie voucher was waiting for some more to pop up,
Just renewed 3 X mobile sim deals with Vodafone so got 12 month entertainment package, 12 months Spotify premium and 12 months Netflix so that's me sorted plus unlimited data for 2 months of which I have used 66gb in two weeks working away from home thank you Vodafone Goodyear Duratracs
Pirelli ATR gone
GG AT Gone
RLD Spare wheel protector
Leeds - London weekly return
Club ctek mxs10
Yorkshire 4x4 Response
28th Apr 2016 7:50 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73086
Annoyed I delayed on the 6 months Entertainment Package & missed that. Will not dillydally next time.
28th Apr 2016 7:58 pm
wireworld
Member Since: 19 Oct 2013
Location: Shropshire
Posts: 145
Bagged both this time
What do you do with the boxes?
28th Apr 2016 8:25 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73086
I just add them to the collection. Will be 4 when this one arrives.
Will keep this box but last two spare ones I had I gave a white one to Simoniz on here and my mate had the other as his kids were nagging him to get one even gave him the three months entertainment pass that came with it (got it for £12.50 last time on offer) so he could try it out.
You can also sell the boxes on eBay etc or trade them in at some games/computer/cash converters think the going rate is between £5-7 per box for the black ones.Goodyear Duratracs
Pirelli ATR gone
GG AT Gone
RLD Spare wheel protector
Leeds - London weekly return
Club ctek mxs10
Yorkshire 4x4 Response
28th Apr 2016 8:58 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73086
Back on offer but not such a good deal, £12 for 2 months Movies or 3 months Entertainment package. Will pass on this and hold out for a better deal.
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It isn't obvious where to cancel on your account and it gives you the impression your cancelling your free trial from the moment you press that button. It's Murdochs Sky in another disguise after all! 
My very very good friend Vikram said "he was sorry I couldn't cancel online but unfortunately Mr Ian the cancel option is removed during a billing cycle" and he then went on the hard sell trying to get me to stay and I had to ask 3 times for it to be cancelled and my money refunded which he eventually agreed to 
If, and it's a big IF, I get a pass again I will make sure I cancel it as soon as I activate it to avoid this hassle in the future but judging by there customer forums this seems to happen to an awful lot of people 
