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Broadsword
Member Since: 12 Mar 2013
Location: Hastings
Posts: 65
  
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| Coverage under extended warranty- how is decision made |
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As a belts and braces kind of guy, and obviously willing throw money away, my dealer sold me both a service plan and extended warranty, all renewed for three years on my 68k Disco 4 HSE (09 ). They have happily taken my money on the extended warranty ( about £1100 a year ). There have been three faults in that time. A door lock, an air suspension compressor which total around £1000. The third fault was yet to reveal itself.........
The dealer always rings and tells me the price expecting me to pay and I have to remind them of the warranty. I therefore conclude that as "normal wear and tear" is included, they both counted as parts failure. So between them they are £2k to the good.
Roll forward to the annual service a few weeks ago, they advised me the knock ( which I hadn't heard) was because the front hydra bush and arms will need replacement and wheel alignment, some £1200 in total. Because they'd found it and not me, I guess they'd been proactive because they told me it is not covered by the warranty, they'd rung them. I had just renewed the warranty yet again,on time, and covered throughout ownership.
So even if they funded that new issue, of which I was unaware, they are still nearly £1k up on the deal over the three years not a fair return or balance of risk between us all. A refusal often offends and it has. So how did they decide that this was wear and tear, presumably the exclusion reason, yet the compressor was not. Anyone know how this all works, because it now seems a random decision making scam with the dealer complicit. Do they get more money if they do the work than get on warranty work. I am less than happy!!! Brian - East Sussex
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2009 (09) 10MY Discovery 4 HSE
Nara Bronze
Ebony Upholstery
Side steps
Tow bar
Surround Cameras
TV
Full floor mats
Heated steering wheel (!)
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 8th Apr 2016 8:34 am |
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adam
Member Since: 20 Sep 2005
Location: Home and Happy
Posts: 6917
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What do the warranty T&C's say about wear and tear?
Not sure your comment on risk makes sense - a warranty is an insurance policy, simple.
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| 8th Apr 2016 8:39 am |
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Someone-Gone
Member Since: 21 Dec 2015
Location: Gone
Posts: 5117
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Got to agree with Adam. Some people will gain, other loose, but overall the company are in it to make a profit. As for what's wear and tear, your always on a hiding to nothing when a garage decides what's covered and what's not. You can argue your corner, but mostly it's like spitting in the wind.
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| 8th Apr 2016 8:42 am |
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VVS210
Member Since: 05 Aug 2015
Location: Hampshire
Posts: 508
 
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From page 5 of my used vehicle warranty handbook:
What Land Rover Retailer Warranty Does Not Cover
- Gradual reduction in operating performance (wear and tear) consistent with the age and mileage of the vehicle. Components that may be subject top wear include:
- brake discs, drums and frictional materials;
- suspension and steering components;
- clutch pressure plates, bearings and frictional material
Seems quite clear to me. D4 - Stornoway Grey
D2 V8 - Zambesi Silver (rust free JDM import 😎)
FL2 - Sd4 HSE
110 Td5 DCPU - Bonatti Grey - sold
FL2 Td4 - Zambesi Silver - sold
D2 Td5 - Epsom Green - sold
F1 Td4 - Giverney Green - sold
90 300 Tdi - White – sold BIG mistake should have kept it!
F1 Td4 - written off by a taxi!
D1 300 Tdi - written off by a Fiesta...
D1 200 Tdi - sold
90 Turbo Diesel - sold
Ser 2a SWB - sold and glad I 'got rid'
Ser 2 SWB - sold but wish I still had it!
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| 8th Apr 2016 9:18 am |
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adam
Member Since: 20 Sep 2005
Location: Home and Happy
Posts: 6917
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I can only comment from a painful previous experience with LR extended warranty and front suspension bushes on a D3 in 2009.
Had the front arms done on my D4 in Feb this year - less than £600 with genuine LR parts
My preference is now a decent Indy (got one) and this site 
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| 8th Apr 2016 9:25 am |
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Broadsword
Member Since: 12 Mar 2013
Location: Hastings
Posts: 65
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Thanks Adam useful. I don't know where you are from your posting. In the belief you might be somewhere in the South, who was your Indy ? Brian - East Sussex
----------------------------
2009 (09) 10MY Discovery 4 HSE
Nara Bronze
Ebony Upholstery
Side steps
Tow bar
Surround Cameras
TV
Full floor mats
Heated steering wheel (!)
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| 12th Apr 2016 5:21 am |
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NJSS
Member Since: 06 May 2009
Location: Catherington, Hampshire.
Posts: 10806
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Andy is, I believe, way up North - see his location on the map.
I suggest a good indy for you would be Geoff. - from this forum, comes highly recommended by one & all.
http://www.disco3.co.uk/forum/topic142706.html?highlight=geoff.
NJSS Am I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
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| 12th Apr 2016 6:54 am |
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Broadsword
Member Since: 12 Mar 2013
Location: Hastings
Posts: 65
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Thanks to all of you. I have used Geoff before , he is brilliant, just hope he is over the flu. I have been in touch with him. I particularly recommend his transmission service Brian - East Sussex
----------------------------
2009 (09) 10MY Discovery 4 HSE
Nara Bronze
Ebony Upholstery
Side steps
Tow bar
Surround Cameras
TV
Full floor mats
Heated steering wheel (!)
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| 12th Apr 2016 8:04 am |
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adam
Member Since: 20 Sep 2005
Location: Home and Happy
Posts: 6917
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Sorry - I'm near Manchester but hope you get sorted soon
Not sure of average dealer hourly rates in South East but Indy I uses charges £45 per hour, main dealer I always used to use was £105 ISTR.
Always nice to talk directly to the knowledgeable guy who is actually working on your car
OK, no pretty receptionist, free wifi and drinks or a valet - but who cares?
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| 12th Apr 2016 8:09 am |
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