Member Since: 01 Dec 2010
Location: Here!
Posts: 368
Furious! Bloody Furious!
I've just got off the phone to one of this site's major sponsors and I'm bloody furious!
Ten minutes ago my Indy called me and informed me that the silicone hose set supplied to them by me does not fit. He said they were for the TDV6 engine and not the SDV6. I immediately contacted the supplier and they called me back to confirm they were for the former engine but that information had been omitted from their website and would be rectified immediately. Well, bully for you and thank you for your apology............takes another deep breath........... If I return them I will receive a full refund. That's okay then, isn't it?
No, it bloody well is not okay. My Indy squeezed me in to do this job as he knows that I am a disabled Veteran assessed with 100% disability so my Disco is literally my lifeline as I have a need to get to hospital without delay in certain medical circumstances. The only vehicle I trust in all conditions is my Discovery. Anyway, the staff member with whom I spoke gave the impression of, "Couldn't care less. I've said we're sorry and offered a refund", I must be fair at this point as he did ask me what I wanted. I want the right f*****g part, mate, that's what I want!
So Advanced Factors, and at this point another big breath to remain calm, you've f****d up and in doing so have caused me great inconvenience, someone else will have to sort the return out for me and then all will be well, won't it? Someone at this company wants a Size 12 up their .
4th Jan 2018 2:23 pm
forever
Member Since: 05 Jan 2010
Location: Surrey
Posts: 218
Maybe chill out a bit, its a mistake they have offered to fix, put the old set back on, or rather if this indy is so great he should have released they are the wrong part in the first place...
Seems a little harsh..........we are all human and mistakes get made. ------------------------------
"Ruby"
Rimini Red 06MY TDV6 S
Xenons, Bright Pack, Climate Pack,
BAS Magic Box and Remap
ITG Air Filter
ERG's Blanked (Woody32)
Huge Permagrin
Member Since: 01 Dec 2010
Location: Here!
Posts: 368
No, they haven't offered to fix at all. All they've done is offered my money back if I return the items at my bloody inconvenience! 'He should have realised.........', of course he bloody realised which is why he phoned me to tell me they were the wrong parts FFS!
I'm ex-Forces so I don't suffer fools. Chill out.....really?
4th Jan 2018 2:32 pm
robpenrose
Member Since: 12 Jan 2016
Location: Surrey / SW London
Posts: 2138
The SDV6 and TDV6 is the same engine.
Current: D4 HSE
Previous: BMW Z4M Coupe
Previous: Land Rover Defender 90 CSW Td5
Previous: Land Rover Discovery Td5 ES
4th Jan 2018 2:34 pm
therso
Member Since: 01 Dec 2010
Location: Here!
Posts: 368
Mike40 wrote:
Seems a little harsh..........we are all human and mistakes get made.
Harsh? WTF! Oh for crying out loud. I know, it's my fault, I should apologise to them, shouldn't I?
4th Jan 2018 2:36 pm
therso
Member Since: 01 Dec 2010
Location: Here!
Posts: 368
robpenrose wrote:
The SDV6 and TDV6 is the same engine.
Really? Run that past me one more time: the SDV6 is the same as the TDV6. Have you informed Land Rover?
4th Jan 2018 2:39 pm
Andym01207
Member Since: 01 Mar 2012
Location: County Durham
Posts: 412
therso wrote:
No, they haven't offered to fix at all. All they've done is offered my money back if I return the items at my bloody inconvenience! 'He should have realised.........', of course he bloody realised which is why he phoned me to tell me they were the wrong parts FFS!
I'm ex-Forces so I don't suffer fools. Chill out.....really?
Realistically what do you expect them to do other than provide a refund?
Ex forces, whats that got to do with it?
I think you need to take stock a bit to be honest, some things being said here are clearly due to red mist.
So did the indy leave without a functional vehicle, pending receipt of the correct components ?
4th Jan 2018 2:40 pm
robpenrose
Member Since: 12 Jan 2016
Location: Surrey / SW London
Posts: 2138
therso wrote:
robpenrose wrote:
The SDV6 and TDV6 is the same engine.
Really? Run that past me one more time: the SDV6 is the same as the TDV6. Have you informed Land Rover?
Yes, assuming they are 3.0l ( I should have specified that), they are both the same part. Its a badging designation.
Current: D4 HSE
Previous: BMW Z4M Coupe
Previous: Land Rover Defender 90 CSW Td5
Previous: Land Rover Discovery Td5 ES
4th Jan 2018 2:41 pm
forever
Member Since: 05 Jan 2010
Location: Surrey
Posts: 218
therso wrote:
No, they haven't offered to fix at all. All they've done is offered my money back if I return the items at my bloody inconvenience! 'He should have realised.........', of course he bloody realised which is why he phoned me to tell me they were the wrong parts FFS!
I'm ex-Forces so I don't suffer fools. Chill out.....really?
What does being ex-forces have todo with anything, I am ex A team maybe if BA gets on the case it will be all solved..
4th Jan 2018 2:43 pm
rrhool
Member Since: 28 Aug 2014
Location: Norfolk
Posts: 4522
Therso, you're not going to rally much support against AF on here.Richard
D3 SE 2007. Triumph 2.5Pi 1973. Ferguson TEA20 1948.
Discovery 2 4.0 ES 2001- Gone
Discovery 1 300Tdi ES '95 - Gone
Range Rover Classic '79 - Gone
4th Jan 2018 2:44 pm
LT
Member Since: 31 Dec 2005
Location: South West
Posts: 23829
Human error, unfortunately it happens sometimes in "Civvy street"!
I also thought that the hose set would be exactly the same for both the 3.0 SDV6 & TDV6.
ETA. Steve & his crew at AF have always provided me with a first class service.2006 D3 HSE (Original & still the best)-GONE
2010 D4 HSE (A bit bling)-GONE
2014 D4 HSE (Almost too bling)-GONE
2015 D4 HSE (A heated what?)-GONE
2016 D4 Landmark (Written Off)-GONE
2016 D4 Landmark (Surely the last!) PD1881 rims-GONE
2017 FFRR SDV8 Autobiography (now semi-retired)
Last edited by LT on 4th Jan 2018 2:52 pm. Edited 1 time in total
4th Jan 2018 2:48 pm
kirkyworld
Member Since: 01 Mar 2016
Location: Northampton
Posts: 566
Always had excellent service from AF. Anyone can make mistakes. I'm not sure what the point is tbh.
4th Jan 2018 2:49 pm
J77
Member Since: 03 Mar 2008
Location: Fife
Posts: 6270
If your posts anything to go by, I’m surprised they didn’t slam the phone down on you.
Mistakes happen, getting heat up about it ain’t going to help, also no need to have a go at other forum members.
Once the Disco is fixed perhaps swing it by the local anger management group, it might help the next time an error happens.23.5MY Defender 90 X-Dynamic SE D250 MHEV Pangea Green
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