Sudds
Member Since: 11 Dec 2011
Location: North Yorks/Cleveland border
Posts: 527
  
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Took the D4 for its MOT today, it passed with no advisories, happy about that. What I am not happy about is that while trying to book it in in Jan it now seems impossible to get to talk to someone at my local dealership, I ended up redirected to a dealer in Derby who assured me it was all the same system and booking wouldn't be a problem.
Turned up today for 8:30, booked in and then told we don't do MOT's on site anymore, we use a local garage 5 mins down the road, they will come a collect the car and deliver it back. 2 and half hours later went to ask where the hell is my car to be told they are doing a complementary health check, its just passed an MOT for gods sake. Finally got the keys back only to open the car and be greeted with oily fingerprints all over the steering wheel and all over the nav screen where they had changed all the radio stations, all this to go 5 mins up the road. Went back in and played hell and they got a valeter to come and clean it all down.
Can see this being my last LR as the service has really gone downhill. Walked over to the Volvo dealer opposite and was quite impressed with the XC90, so i will see what happens as if LR have restructured i can see all dealerships being the same, although i do stand to be corrected if anyone can recommend a good one, even if i have to travel.
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 18th Feb 2019 6:04 pm |
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Clubber
Member Since: 11 Aug 2008
Location: Teesside
Posts: 372
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I've always had great service from the Dealership in Stockton. I'm not sure if that's the one you used today? I guess everyone can have a bad day but it's infuriating when you just want your car back.
Sadly I think this will be my last Landrover for a while also. Nothing to do with the dealership though. I just don't think they sell a car that I want to buy anymore (at least within my price range).
It's all very sad and unfortunate.  Bri
D4 HSE Luxury
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| 18th Feb 2019 7:42 pm |
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Brian_DL13
Member Since: 25 Aug 2013
Location: Teesdale
Posts: 1418
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Just had mine at TVLR for service and MoT. With replacent bits needed it came to more than 2 grand  They use a place a few hundred yards away for MoTs. I think that's becoming more and more common.
Was the Stockton dealer Stratstone ? I try to avoid them, they're too money-grabbing.
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| 18th Feb 2019 8:53 pm |
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Sudds
Member Since: 11 Dec 2011
Location: North Yorks/Cleveland border
Posts: 527
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Yes it was Stratstone, I was talking to a lady in Volvo and i know her from her days at Stratstone and they have has a restructure and quite a few of the old reliable staff have left. It's unfortunate as i am on my 3rd Disco from them and have always been happy in the past, not sure if i will leave LR, not sure what i fancy next.
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| 19th Feb 2019 1:11 pm |
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