A friend was admitted to our local hospital via the Accident & Emergency Department at least 4 times this year; and was treated as an out patient in another department at least twice, maybe more, in the same period.
The hospital staff are all under great pressure, and I appreciate what was done for my friend; so this morning I drove to the hospital with 2 boxes each of Quality Street & Roses chocolates.
I delivered one of each to the A&E Department, where they were accepted by apparently unkempt youth. He was delightful, enquired about my friend's present condition, expressed thanks & wished me "Merry Christmas".
I then went to the other department with the remaining two boxes. There were two women on the reception desk, a younger one doing something on WhatsApp on her 'phone, the older one doing something on her computer - no one else waiting. I unloaded the 2 boxes from the fabric bag in which had been carrying them, and put them on the reception desk. No reaction.
I then said "Could you please see that these are distributed amongst the department"?
The response from the older woman, who never looked at me, was "Yes" - not another word; no thank-you, Merry Christmas or anything else! The younger woman looked at me & shrugged her shoulders!
I picked a quiet time of the day to visit, neither reception area was busy, in fact I was the only person in each.
What can one say!
NJSS
/Rant over/
A neighbour to whom I related this tale responded that I should have "exploded". I felt that this was not appropriate as I was there, to thank the team for what it had done. The fact that one of them was ignorant & rude was irrelevant, but nevertheless still very offensive.Am I Gammon or Woke ? - I neither know nor care.
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19th Dec 2019 3:22 pm
Nasher
Member Since: 07 Mar 2009
Location: Clanfield, North of Pompey - UK
Posts: 2815
Nigel
Well done for putting the effort in to try and thank them.
I think you have the moral high ground with the second team.
Nasher.Heaven doesn't want me, and hell is afraid I'll take over.
19th Dec 2019 3:50 pm
Red Merle
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19th Dec 2019 4:58 pm
Pelyma
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NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
The first time I've delivered presents to the hospital for 3 or 4 years, but I always do something for the GP surgery & most importantly the Veterinary surgery.
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
19th Dec 2019 5:14 pm
al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10355
A very nice gesture, but maybe in the second dept you should have picked the gift up and walked back out with it. I know you didnt do it looking to receive thanks, but just common courtesy from the 3 women would have been nice.
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19th Dec 2019 5:23 pm
Pelyma
Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496
NJSS wrote:
Yes Paul
NJSS
I’m afraid my experience of there was very poor after my Father had a cordotomy performed there. Good for you though not stooping to their level, I’m not sure I could have done so.DS3 TDV6 HSE - Silver with Alpaca (old one) Gone
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19th Dec 2019 5:24 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
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Red Merle wrote:
Don’t stop doing it 👍
Agreed. It was one of the most difficult things I’ve ever done, taking chocs to the 3 wards my brother was on before he died, they were great at helping me as I was a wreck.
Del
I was very "cut-up" by the attitude of the second lot, as you say it was a very difficult thing to do.
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
20th Dec 2019 10:06 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73092
Unfortunately these things depend so much on the individual member of staff at the time.
20th Dec 2019 10:21 am
ronp
Member Since: 29 Nov 2006
Location: North Yorkshire
Posts: 15264
Whatever the response, it was a great action from you Nigel. ...... always on the road less travelled 🚧
20th Dec 2019 10:30 am
Geoff at Drym
Member Since: 18 May 2015
Location: Cornwall
Posts: 584
In the last six years I've been in Derriford intensive care and the cardiac unit. On both occasions my wife and I have called back with big boxes of chocolates and biscuits and on each trip we were thanked enthusiastically and the receptionists and nurses showed absolute delight with their gifts. In both departments the staff were fantastic during my stays.2007 Disco3 2.7 tdv6 SE
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Three years ago, at this time of year I was in intensive care and the cardiac unit at Southampton.
Before being discharged I organised a "whip-round" for the staff Christmas party. Not many people in hospital have much cash, as I discovered.
However after we were discharged a handful of us sorted thing out, and I was delighted to return with a couple of hundred pounds for the Christmas party.
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
20th Dec 2019 11:49 am
Someone-Gone
Member Since: 21 Dec 2015
Location: Gone
Posts: 5117
A bit different from a friend of mine in 2011, who was loosing hair in clumps because of chemo. He asked the nurses to please shave his hair, which they reluctantly did with an old blunt electric trimmer. All they could muster on the cancer ward apparently.
They made that much of a hack with it, they laughed in front of him, took selfies and brought other nurses into see!
They kept telling him they weren't laughing at him, just the hair. His “gift” to their devoted care was not making a formal complaint! He recovered, but is still upset by what they did.
I suppose it’s like most things, there’s good and bad in everything.
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ignorant & rude was irrelevant, but nevertheless still 
