Member Since: 04 Jul 2008
Location: In A World of My Own!
Posts: 2891
Dart Charge
I needed to use the Dartford bridge and tunnel last week and have in the past used it so am already an account holder for the bridge charging scheme, set up with auto pay.
Used it both ways and today received a PCN for each trip, so logged into my account and see it is set to auto pay but showing as closed, the charge hadn't been applied, and the account had no balance - annoying as they closed the account down with a positive balance as it hadnt been used for 12 months Previously I think it had £15.00 balanceMust stop buying shiny toys....
I'm just in process of reclaiming my credit ... same . I wanted to make sure I'd enough credit but they've told me account closed and cheque in the post..
Dean
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2011 D4 XS - OBD port protection, RLD spare wheel protector, All LED interiors lights, Timed Climate enabled, iiD tool paired.
2011 D4 Landmark - Stolen from same dealer before I paid for it
2011 D4 GS - Stolen whilst at dealer ... All LED interiors lights, DRLs, Spare Wheel protector.
1996 300Tdi - Eaten by tin worms
9th Oct 2020 7:34 pm
rrhool
Member Since: 28 Aug 2014
Location: Norfolk
Posts: 4523
My account was closed, and £1.30 sent back by cheque!
You can open a new account, they just don't hold money in credit for you any more.Richard
D3 SE 2007. Triumph 2.5Pi 1973. Ferguson TEA20 1948.
Discovery 2 4.0 ES 2001- Gone
Discovery 1 300Tdi ES '95 - Gone
Range Rover Classic '79 - Gone
9th Oct 2020 7:46 pm
Waylander11
Member Since: 21 Apr 2016
Location: Leicestershire
Posts: 524
Had the same issue had money on the account so should have been taken ,got a cheque and then a penalty charge for both ways I rang them and kicked of as I had no warning the account had been closed
Fair play to the guy on the phone he stopped the penalty charge and just asked me to pay for the two crossingsD3 in Buckingham blue now SWMBO's Mine D4 commercial
Xenon's fitted Timed climate
EGR Blanked Remapped
Remap Reversing Camera
gear box reset
updated Bluetooth
4x4 info
all done by Bodsy
Fridge fitted
Reversing camera fitted
9th Oct 2020 8:31 pm
Charliecloud
Member Since: 31 Jul 2014
Location: Tonbridge
Posts: 980
I used mine for the 1st time on 21-8-2020 and not since Oct 2019 and it's still active. I must have just scraped in
9th Oct 2020 8:38 pm
markate
Member Since: 17 Sep 2011
Location: England
Posts: 704
Had an email from them recently telling me my account had been suspended as I hadn't used it for 12 months. I had to use it within 90 days or add to my balance. Went on line and closed account and credit balance refunded within a couple of days.
10th Oct 2020 10:20 am
darrind
Member Since: 04 Jul 2008
Location: In A World of My Own!
Posts: 2891
Seems a bit daft really, why not just hold the money as it costs them nothing to keep it all of the administration work to send me the money back as a cheque then go through the process again for the same car...
Must be organised by the same people who cant count Covid tests
Must stop buying shiny toys....
10th Oct 2020 12:11 pm
robsmith
Member Since: 02 Sep 2007
Location: Staffordshire
Posts: 2401
But if they held it they would loose that tenner, and every tenner helps boos their profits.....Rob Smith
Silver rools OK
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... All LED interiors lights, DRLs, Spare Wheel protector.
