London Lad
Member Since: 27 May 2008
Location: Suffolk
Posts: 505
  
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| Dealer useless even before buying a car ! |
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With the massive discounts to be had at the moment we have been mulling over the idea of buying a FFRR TDV8, selling the wife's car and her taking over the D3.
On a separate note a friend has suggested that we buy one of the new G4 D3s that are coming up in the Land rover closed auction, between us, and kick of on an 'adventure' for 3 months.
Decided to go to a dealers yesterday and make some inquiries. I wanted to know what the differences between a Vouge and a Vouge SE were (as they keep changing) and also see if we could arrange some deal on one of the G4 cars.
Our local dealer has closed down so I checked the next nearest on the LR site, gave them a call to make sure they were open on a Sunday and off we went.
When we get there the showroom is not only closed but empty!
No sign on the door but a security guard who said "they have moved but I don't know where" Great. So I call again and the girl answers the phone with the company name, blah, blah etc and tells me "Oh, we have moved to such and such a show room and their calls are routed here" 30 miles in the other direction
So I get the grumps and decide to go home but on the way the wife points out that we haven't got much else to do so we drive on and end up at the dealers other showroom.
So we say hello to the receptionist and wait for a salesman to become free. Can't get a coffee because the machine is jammed up.
After some 20 mins a salesman becomes free and we sit down, swap cards etc. and I explain my situation and ask about the G4s.
HIM: Don't know anything about the auction.
ME: What do you think they will make?
HIM: No idea. Silence.
As we don't seem to be going anywhere with the G4s I decided to try an easier question.
Me: what is the difference between a RR Vouge and a Vouge SE ?
HIM: Trim mainly.
Then he gets up and goes and has a conversation with the customer he was serving before us.
So after driving 100 mile round trip I ended up going off the boil and may just bolt some bits on the D3 and keep the wifes car.
We were both presentably dressed and I am a cash buyer so he had no finance or PX to worry about. If he had taken the trouble to show us the RR and have a haggel I would probably have done a deal there and then. I also would have been quite happy to come to an arangement with him for a mark up on one of the G4s.
I purchased my D3 via a broker and as its first service isn't due yet I have not encountered LR sales / service before but this poor attitude and all the service problems posted here certainly makes me wonder ...... .
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You should never argue with idiots because they will just drag you down to their level....then beat you with experience !
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 9th Feb 2009 12:46 pm |
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al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10340
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I guess first showroom being closed should have been a big clue as to how efficient they are/were.
name and shame?
Al Volvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
Old - MY12 D4 SDV6 XS Auto - Ipanema Sand with Almond Leather - Plus other niceties, and D4.com sticker
Older - D3 TDV6 XS Auto - Lugano Teal with Almond Leather, 20" Stormers, Shiny Tailpipes, DVD/TV - and obligatory D3 sticker
Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD
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| 9th Feb 2009 12:49 pm |
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pom
Member Since: 10 Feb 2008
Location: Worcestershire
Posts: 1790
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yup sounds like a typical LR dealer.
Pom
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| 9th Feb 2009 12:58 pm |
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London Lad
Member Since: 27 May 2008
Location: Suffolk
Posts: 505
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al cope wrote:.....snip...
name and shame?
Al
I am tempted but times are hard and I wouldn't like to think I had contributed to getting someone the sack!
I think the problem was more of a 'don't give a  ' attitude in the whole dealership rather than the one guy. .
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You should never argue with idiots because they will just drag you down to their level....then beat you with experience !
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| 9th Feb 2009 1:14 pm |
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Bodsy
Site Sponsor
Member Since: 06 Nov 2006
Location: In the Clubhouse
Posts: 21361
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Do Stratstones have a dealership there then.......  Bodsys Brake Bible
D4/D3 Remote FBH heat kits
BAS Remaps/ EGR Blank
Transmission Flush
Software updates/enabling
Clock/ SNOTM /3Flash / 4x4Info /BT Update /Service Reset/Error Codes / Gearbox Reset
See It Here
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| 9th Feb 2009 1:17 pm |
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character
Member Since: 01 Jan 2008
Location: wiltshire
Posts: 5781
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How about an overnight stay down at TLO, Yeovil, Premier Inn just a walk away and I'm sure he'll cover the cost if you buy one ! 
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| 9th Feb 2009 1:21 pm |
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SJR
Member Since: 09 Aug 2006
Location: East Manchester
Posts: 4030
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character wrote:How about an overnight stay down at TLO, Yeovil, Premier Inn just a walk away and I'm sure he'll cover the cost if you buy one !
Do FFRR owners stay in premier inns? I would have thought they would require more stars in a hotel than that  I believe that every human has a finite number of heart-beats. I don't intend to waste any of mine running around doing exercises.
Buzz Aldrin (1930 -
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| 9th Feb 2009 1:29 pm |
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Bodsy
Site Sponsor
Member Since: 06 Nov 2006
Location: In the Clubhouse
Posts: 21361
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The pub they use for the Yeovil Area Meet is sooo much nicer in a quant rural pub like way. Excellent food & beer too. Not much more expensive than the Premier Inn/Travel Lodge type Bodsys Brake Bible
D4/D3 Remote FBH heat kits
BAS Remaps/ EGR Blank
Transmission Flush
Software updates/enabling
Clock/ SNOTM /3Flash / 4x4Info /BT Update /Service Reset/Error Codes / Gearbox Reset
See It Here
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| 9th Feb 2009 1:31 pm |
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London Lad
Member Since: 27 May 2008
Location: Suffolk
Posts: 505
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Maybe I'll just go down to Yeovil and stay at the pub for a few days and forget all about spending money.
Just rang another dealership that a friend just recommended. The named contact he gave me is on a course for 3 days and no other salesmen are available!
Maybe we should all chip in and open a LR dealership. It seems like if you just talked to customers you would be 2 steps ahead of the game. .
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You should never argue with idiots because they will just drag you down to their level....then beat you with experience !
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| 9th Feb 2009 1:36 pm |
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NoDo$h
Member Since: 02 May 2006
Location: Finding new and exciting ways to milk badgers.
Posts: 19689
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Mason Arms at Odcombe, about 5 minutes drive from the dealership. Well worth having a chat with Keiron and the team at Yeovil I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
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| 9th Feb 2009 1:39 pm |
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yaugher
Member Since: 24 Sep 2007
Location: SE UK
Posts: 420
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NAME AND SHAME them!!!
if they are a Good dealer they WILL survive and grow stronger...if they (as it sounds from your thread) crap they will fail.....
come on NAME THE GUILTY PARTY........
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| 9th Feb 2009 5:05 pm |
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simon
Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296
 
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pom wrote:yup sounds like a typical LR dealer.
Pom
Not really 
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| 9th Feb 2009 5:10 pm |
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Craig S-L
Member Since: 16 Jul 2007
Location: Tring, Hertfordshire
Posts: 754
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LL You have PM Craig
2015 D? SDV6 HSE Loire Blue
2009 D4 TDV6 HSE Santorini Black
2006 G4 Challenge V8 HSE (Gone, but fuel bills not forgotten!)
Media Support Vehicle Stage 1 & 2 Thailand and Laos
Driven by Rudi Thoelen, 2003 Winner
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| 10th Feb 2009 1:31 pm |
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ELD70
Member Since: 28 Jan 2008
Location: Romford.
Posts: 901
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Can you name them...got a feeling I know who you could be on about.
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| 10th Feb 2009 5:29 pm |
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London Lad
Member Since: 27 May 2008
Location: Suffolk
Posts: 505
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Thanks Craig
ELD70 you have PM. .
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You should never argue with idiots because they will just drag you down to their level....then beat you with experience !
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| 10th Feb 2009 5:39 pm |
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