Member Since: 16 Sep 2007
Location: UK
Posts: 6019
Yeovil and Tesco Warranty
Just got back from collecting my car, took a couple of week but part delays caused this.
Great service from Yeovil, as mentioned before they lent me a car for the duration as I was a long way from home without transport, which is not a normal thing to do . Nick got the parts in as soon as possible and was on the case.
In the end I had a new power steering pump, new air conditioning compressor and new air suspension compressor. Car is all nice and shiny as well.
Good news is that Tesco are as good as their word with the warranty and paid for everything without an excess of any kind. Yeovil get paid direct by the warranty company so I didn't even have to settle any bills .
EDIT: They also have new air fresheners in the shape of the Land Rover logo 8)
30th Apr 2009 3:53 pm
frenchy
Member Since: 05 Dec 2007
Location: Liverpool
Posts: 1038
watch out for the bugs that the spooks have planted
30th Apr 2009 5:41 pm
countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
That will be the air freshener then
30th Apr 2009 6:15 pm
xtc
Member Since: 27 Mar 2007
Location: Hampshire
Posts: 1072
Hi Andy,
I fully understand that Yeovil are very good, but why did you go there instead of our local GS? Only interested as about to take out the Tesco w'tee next month and wondered if there was a problem with Tesco and GS?
Cheers, Richard.Off Roading is OK.... But I'd rather be Boating!
1st May 2009 7:07 am
countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
I don't have a problem with Guy Salmon at all, but having a personal contact just seems to make things easier and I know Nick will work hard to get the parts in and he keeps in regular contact.
Also they lent me a car for over 2 weeks, which I am sure Guy Salmon wouldn't have been able to do as I was out of Land Rover warranty. The delay was a parts issue rather than labour time, which makes it difficult to justify to a garage to lend me a car for that length of time.
What it really boils down to for me is that your dealing with people rather than a garage and Yeovil just seem good at that (plus they also do a good job of fixing it). It's relaxed but professional.
It might be different if I knew the Guy Salmon staff who are always to be fair very pleasant and professional, but I got to speak to Nick a few times on here and he also offers great prices.
1st May 2009 8:43 am
MacLeod 313
Member Since: 18 Apr 2008
Location: away
Posts: 10723
Got to be honest, thats the best explanation of "Why we use Nick/Yeovil". Nice one countrywide
just a shame that all 3 parts needed were on backorder
plus the issue with the air con pipe we broke arrived from LR broken also
it's been a busy forum week down our place this week...Thanks everyone
TLO has left the building.......
I no longer work for a Landrover Dealer
My little chilli sauce business http://www.thechillees.co.uk
if you would like to order anything just give me a shout
1st May 2009 7:17 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73063
Have a car with susp problem, needs a 4 wheel alignment and a new EGR valve, do your guys do house visit to Heelands Nick PLEASE??
1st May 2009 8:23 pm
countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
Are you having trouble getting it done under the Tesco warranty
1st May 2009 8:53 pm
DN D3 Decade
Member Since: 23 Jun 2006
Location: W.London.
Posts: 2343
Re: Yeovil and Tesco Warranty
countrywide wrote:
In the end I had a new power steering pump, new air conditioning compressor and new air suspension compressor.
)
...........Wow cw, that is a list and a half of defective components, I can't see the tesco warranty premium remaining at the level it is, for much longer ......what's the mileage on yours BTW?
1st May 2009 9:08 pm
countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
I did think that myself
It was pretty unlucky, first I had the whine and then literally the day before we were booked to go to Yeovil for the other bits, the suspension compressor failed as well.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
. Nick got the parts in as soon as possible and was on the case.
Thanks Andy
......what's the mileage on yours BTW?
