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Dougal
Member Since: 31 Jan 2006
Location: Edinburgh
Posts: 45
  
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| Date included fault codes? |
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Hi there,
I'm currently having a "dsicussion" with my dealer regarding the timing of a suspension fault and whether it is / is not covered by warranty. I contacted the dealer about a fault while the car was in warranty, but due to timing on both their and my part the warranty expired before the car was checked by the garage. Their stance is that the fault was not identified (by them) within the warranty period and is therefore chargeable... 
Does anyone know if the fault codes identify the date of the first fault or subsequent errors?
Cheers
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 8th May 2009 9:17 am |
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caverD3
Member Since: 03 Jul 2006
Location: Oberon, NSW
Posts: 6922
 
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I would think if you notified the dealer of the fault before warranty expied then the vehicle faulted whilst still in warranty.
I also think LR have a grace period where the dealer can still try to claim. I don't think your dealer is being helpful and I don't fancy his chances of getting anymore of your business now.  “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 8th May 2009 9:42 am |
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SJR
Member Since: 09 Aug 2006
Location: East Manchester
Posts: 4030
  
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Did they give you or can you ask for a printout of the job on their system, it might give you some evidence of the date it was booked in to be checked over which would sterngthen your hand in discussions with them and LRCC  I believe that every human has a finite number of heart-beats. I don't intend to waste any of mine running around doing exercises.
Buzz Aldrin (1930 -
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| 8th May 2009 9:44 am |
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Roel
Member Since: 16 Aug 2008
Location: home
Posts: 1215
 
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I think this is  , if you told him within the waranty period and asuming it is not months later now they should call it under waranty.
I am not sure if all fault codes have a date annd also not if the same faultcode comes up it the date is overwritten.
Any faultmate owner might know, I might know very soon too as mine will come today I hope. Roel
1997 Camel Trophy Disco ex-P101JWK (traded it for a Britains 42101)
1984 90 TD5
2005 G4 Disco 3 BN55WPT
Also member of club MTR
and Club Faultmate
Interested in my 4x4 history see my website: www.mudmachine.webklik.nl
Sorry it's in Dutch and with google translator it gets funny.
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| 8th May 2009 9:53 am |
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Dougal
Member Since: 31 Jan 2006
Location: Edinburgh
Posts: 45
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Yeh, been through those agruments but their claim is that the fault was not verified until they had conducted their investigations / diagnosis. I can see their point but I'd love to go back with hard evidence to show that the fault was in existence during the warranty period.
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| 8th May 2009 9:59 am |
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Heyloft
Member Since: 02 Apr 2006
Location: Derbyshire
Posts: 297
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How long ago did your warranty run out?
When did you take the car to the dealer? Wot's that in Old Money
Fuji White D4 HSE-LUX
rear entertainment
TV
TPMS
Park Heater
Centre Console cooler box
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| 8th May 2009 10:46 am |
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caverD3
Member Since: 03 Jul 2006
Location: Oberon, NSW
Posts: 6922
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Are they denying that you did this: "I contacted the dealer about a fault while the car was in warranty"? “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 8th May 2009 11:53 am |
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SJR
Member Since: 09 Aug 2006
Location: East Manchester
Posts: 4030
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Disco_Mikey wrote:On the IDS system, there is an A-Z of fault codes, that tells you how many days and miles ago the fault occured, since the last fault code clear
Mikey
If the dealer cleared the fault codes when it went in presumably that would compromise the ability to use this information as evidence as it wouldn't exist at the times required.
I believe that every human has a finite number of heart-beats. I don't intend to waste any of mine running around doing exercises.
Buzz Aldrin (1930 -
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| 8th May 2009 11:57 am |
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Dougal
Member Since: 31 Jan 2006
Location: Edinburgh
Posts: 45
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Cool, where can I get my hands on an IDS thingy and how much will cost me? 
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| 8th May 2009 12:03 pm |
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Dougal
Member Since: 31 Jan 2006
Location: Edinburgh
Posts: 45
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SJR wrote:
Mikey
If the dealer cleared the fault codes when it went in presumably that would compromise the ability to use this information as evidence as it wouldn't exist at the times required.
Sorry, just noticed your note SJR...I guess the chances are the faults have been cleared
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| 8th May 2009 12:07 pm |
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SJR
Member Since: 09 Aug 2006
Location: East Manchester
Posts: 4030
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Dougal wrote:Cool, where can I get my hands on an IDS thingy and how much will cost me?
Dealer software not even sure if available to general public, either way it probably costs nearly as much as your D3  I believe that every human has a finite number of heart-beats. I don't intend to waste any of mine running around doing exercises.
Buzz Aldrin (1930 -
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| 8th May 2009 12:11 pm |
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Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20764
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SJR wrote:If the dealer cleared the fault codes when it went in presumably that would compromise the ability to use this information as evidence as it wouldn't exist at the times required
The OP never said fault codes were cleared 
SJR wrote: Dealer software not even sure if available to general public, either way it probably costs nearly as much as your D3
If you know where to look, about £1500, probably less 
Anyway, back on topic!
If you are JUST out of warranty, a few weeks, possibly even a few months, you should get part, if not all of the cost of repair covered as a goodwill gesture. My D3 Build Thread
TDV8 Retrofit Build Thread
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| 8th May 2009 12:13 pm |
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BBS SPY
Site Sponsor
Member Since: 15 Jun 2007
Location: Sunny Cyprus
Posts: 3054
 
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The Stored Time value that comes along with a fault is also provided by our FAULTMATE MSV-2 system.
However most often, the stored time value calculated against the current time value to give a period of time that the fault occurred is just plain wrong. I have faults that i know 10000% have just been in a few days, i put em there, yet their stored time calculates to years ago.
if you watch the video you will see such values for yourself.
http://www.blackbox-solutions.com/download...E_DIII.wmv
It's something in the Car software though as the IDS comes up with exactly the same value and i have seen such errors on other equipment too.
When deleted, thats it, no more fault or data stored that is accessible by any equipment i know of.
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| 8th May 2009 12:24 pm |
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Dougal
Member Since: 31 Jan 2006
Location: Edinburgh
Posts: 45
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Thanks for the advice guys.
Managed to get the garage to back down on Friday and accept that the fault was present during the warranty period. I did mention the forum and the advice provided (including the various tools) - not sure if it was a deciding factor but they did change their minds
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| 11th May 2009 8:51 am |
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