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Ecosse
Member Since: 07 Jan 2005
Location: Grampian, Scotland
Posts: 889
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PNF911 - don't give up on this! There seems to be a trend of attempts to dismiss warranty claims by LR but it is sometimes dealer claims record related - approach LRCS amicably to start with on the phone, if that fails put it in writing & give them a specified length of time to respond making it clear that you are claiming under the warranty and that you will pursue it if necessary - send a copy to JLR's CEO.
Then if they try messing you around or just delay, to be blunt I'd just shove in a small claims writ for specific implement of the terms of their warranty failing which damages (the cost to replace wheel + your inconvenience). 1,000:1 odds they'll then pay up before it goes to court (large organisations don't want the risk of a decree against them but like to try to bluff matters until they see you are serious!)
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 26th Jan 2010 10:44 pm |
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twizzle
Member Since: 23 Feb 2006
Location: near, far where ever we are
Posts: 223
 
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mine replaced under warranty same reason.... push em.. i'm lovin it....
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| 31st Jan 2010 4:10 pm |
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PNF911
Member Since: 19 May 2009
Location: essex
Posts: 19
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thanks all....
dumb Q but i cant find anywhere on net......number for LR generally or Customer care line ??? help !!!!
will keep posted as i progress TDV6 HSE 2008.....as kindly specced right up by LR as demo ! fridge....yeh why not ?
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| 5th Feb 2010 6:26 pm |
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PNF911
Member Since: 19 May 2009
Location: essex
Posts: 19
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Twizzle...can u give some background at all ?
thanks also Ecosse..
as at today, LR customer sevices/warranty say its no claim.
i have started on the usual (un) charm offensive, including the true fact we have c45 cars here at work, and that nearly every client i meet on site asks me "whats that like........?" No avail..
will attack the CEO by letter( i think he`s new this week if i read correctly ?) and then small claims.
any other facts re this issue and hard evidence appreciated,
oh and it`s back in tomorrow with a nice bearing/layshaft/gearbox type noise as yet unidentified (at 35k miles).........  TDV6 HSE 2008.....as kindly specced right up by LR as demo ! fridge....yeh why not ?
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| 17th Feb 2010 3:31 pm |
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twizzle
Member Since: 23 Feb 2006
Location: near, far where ever we are
Posts: 223
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the top section of my steering wheel delaminated, leaving a sticky residue... i took it into Guy Salmon Portsmouth and they said, "no worries we will replace it under warranty".... thats it really...
Loads of peeps on here have had theirs replaced try a different dealer... does anybody now if the was/is a TSB? i'm lovin it....
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| 17th Feb 2010 7:45 pm |
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blue_manc
Member Since: 15 Mar 2009
Location: Deepest Darkest Lancashire
Posts: 551
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Where do I get one of these "Megan Fox" things?
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| 17th Feb 2010 8:14 pm |
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PNF911
Member Since: 19 May 2009
Location: essex
Posts: 19
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letter back friday from LR mD......apologies.....sorry you are upset with product....new one on way to dealer>
booked for this week anyway...assume it will be there to fit in time.
thanks all for advice above  TDV6 HSE 2008.....as kindly specced right up by LR as demo ! fridge....yeh why not ?
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| 8th Mar 2010 11:42 pm |
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fade2grey
Member Since: 06 Sep 2008
Location: Reading
Posts: 304
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I've just changed mine over & have a perfectly good condition 'old' one in the shed... 56 HSE
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| 9th Mar 2010 5:53 pm |
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