Member Since: 24 Jul 2008
Location: Kingston-upon-Thames
Posts: 169
Shocked by 30k service cost
I own a Jan'08 Disco3 HSE with 18500 miles on her. She has just returned from my local dealer where I bought it, my second LR from them, and I am shocked by the cost of the 30k service. I had also complained about the parking brake sticking which they described as wear and tear and therefore outside the warranty.
The bill for the service was £490 and the rear brakes(cleaning and de-glazing) £159 (both including VAT). Now that is after I expressed amazement, mentioned that this sounded excessive and that I would be posting a note on this LR forum. This price represents a 10% discount and a £90 p/h labour rate vs their standard £115. When I challenged to understand his sudden folding on price I was told this was normally reserved for cars over 3yrs old.
Am I right to be shocked?
Jeremy
21st Jan 2010 8:07 pm
ELD70
Member Since: 28 Jan 2008
Location: Romford.
Posts: 901
What dealer....is it a Str nes?Now driving BMW 330d Touring....misses D3...but not when at traffic lights
21st Jan 2010 8:15 pm
Jeremy
Member Since: 24 Jul 2008
Location: Kingston-upon-Thames
Posts: 169
ELD70 wrote:
What dealer....is it a Str nes?
No, LR Thames Ditton.
21st Jan 2010 8:22 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73081
Always, always, always shop around!!! Many dealers will price match but you have to do some legwork and say I can get it for £xxx. Otherwise it's bend over time! ISTR paid £350 for mine but that was 18 months ago and memory vague.
21st Jan 2010 8:30 pm
grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6402
should have called Iain (tenforcash) before going for sevice to stealers
21st Jan 2010 8:30 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73081
Hi Jeremy, you'll need to shop around and be prepared to travel for the best price. I was quoted £550 by my local dealer for my 3rd service. Got a better deal (£330) else where but had to travel a fair way and endure the red lion for an evening The surest sign that intelligent life exists elsewhere in the universe is that none of it has tried to contact us yet.
21st Jan 2010 8:39 pm
ELD70
Member Since: 28 Jan 2008
Location: Romford.
Posts: 901
My mate was qouted £650 for his RRSport service, came down to £470 at a different (and better) dealer, with free car collection from his house!!
We can point you in the way of a few good dealers Now driving BMW 330d Touring....misses D3...but not when at traffic lights
21st Jan 2010 9:10 pm
Peter Aaronson
Member Since: 07 Nov 2009
Location: Saddleworth
Posts: 9
Just today I was quoted £470 incl vat and parts for 30k by Williams Manchester. Quite impressed by their willingness to do it while I waited tomorrow or provide me with a F2 as a courtesy car next week. Still it seems a lot. Might try Landranger of Atherton. Anyone recommend another in Gtr manchester ?
21st Jan 2010 9:11 pm
wiggs
Member Since: 03 Sep 2006
Location: Manchester
Posts: 14372
Stratstones in Bury are site sponsers and offer discounted for members .
Ask for Barrie in service and make sure you tell them your from the Disco3 forumG4 Gone ...but not forgotten
21st Jan 2010 9:19 pm
Mark Y
Member Since: 14 Sep 2008
Location: Warwickshire
Posts: 1249
Yes, it's called TFC, it's local to us all, uses L/R parts and beats the dealers both in price and advice,Your service doc will be completed, he has been approved by my AA warranty to carry out work onmy car before, be prepared to get your pinny on though he needs looking after in the gastro department
21st Jan 2010 9:21 pm
SN
Member Since: 03 Jan 2006
Location: Romiley
Posts: 13710
grzesiul wrote:
should have called Iain (tenforcash) before going for sevice to stealers
waiting for the very man to get back to me as we speak - 500 miles / 60 days to go according to my service messageSteve N | 21MY Defender | 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history)
21st Jan 2010 9:22 pm
Andrew Hebron
Member Since: 16 Jan 2009
Location: Teddington
Posts: 501
Jeremy wrote:
LR Thames Ditton.
Hi Jeremy. I nearly had the same experience, but rejected their quote and went to Guava in Guildford instead. It's a bit of a PITA to get to, but they do have (crappy little) loan cars, a good attitude and are much cheaper.
I've heard that Guy Salmon at Thames Ditton will haggle, but easiest beforehand than after! I'll try that for the next service.Andrew
21st Jan 2010 9:35 pm
DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4401
If you are ever up in Cumbria try Lakeland Land Rover for excellent service and pricing.
21st Jan 2010 9:36 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
I use Guy Salmon Thames Ditton all the time and have a great relationship with them. GSTD like most dealers in the Greater London area will naturally be more expensive than elsewhere.....they will price match other dealers outside of the M25 but you have to do the homework and be confident in your approach.
I haven't had a EPB issue on my current vehicle but the previous one was adjusted and cleaned under warranty or goodwill on several occasions. LR's position on the EPB has changed since then and many dealers either have to or absorb the cost or charge.....sadly it seems you either have to be on exceptional terms or throw your dummy right out in order onto get them to absorb.21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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nes?
