razzle
Member Since: 18 Jul 2006
Location: Tas
Posts: 170
  
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| Warranty work: Does a dealer have sole rights to the work |
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Sorry, but this a little bit long winded
My front diff has to be replaced â€large clunk noise and wine noise†can be heard. The dealer ordered parts in over the new year, (while we headed on holidays to QLD for 4 weeks in the D3) when we came back to TAS. I called up the dealership to book D3 in for the warranty work, I was informed I would have a 2 week wait, as the service department were light on with staff due to the holiday season. I was not in Tassie at the next available date and, did not book the D3 in.
Anyway, Back home now and I contacted the dealership again, they are now telling me it will be a 3 week wait for next service spot, I said this is too long, and I would like to use the other LR dealer in the state, who can do it a lot quicker. I asked for them to send parts to the other dealer and they rang me back and said, that they won’t do that and I will need to get the warranty work done there!
I have contacted LRA, and they have appointed a case manager, and will get back to me in the next day or two.
So my questions are, what are peoples experiences, with time frames to get a D3 serviced? is 3 weeks reasonable? (I normally have to give a few days notice)
and does the dealership that diagnosed a warranty issue have the sole right to do that warranty work?. Trust me, what could go wrong?
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 25th Feb 2010 2:42 am |
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BLACK BETTY
Member Since: 18 Oct 2008
Location: Louth
Posts: 575
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My front diff was starting to whine n clunk @ 80,000km, so i informed the LR dealer of the issue, and they advised continuing on until the date I had already made with them in end of Nov, which was 10-2-10, ( this date being 2 weeks away
However the diff got worse n worse, so one night on the way to work, there was an impressive bang from the diff n it got seriously undrivable.... it was recovered to the LR dealership that night and i was given a transit connect  to drive in the mean time
When I called to the dealership the next morning, firstly i was told that LR had no diffs and they were on back order...... a 60 second phone call to our man in parts revealed not only was there 10 diffs on the shelf in solihul but that my dealer had none on order, as they had previously claimed 
I ended up driving the transit connect around for 12 days in total , whilst the faffed around and eventually got round to fixing it....
at this point I'll have to seriously reconsider replacing the D3 with another given the way LR allow their non-domestic markets to be treated, , frankly the after sales support and treatment of non-uk customers as far i can see is utter tosh!!!!!
LR buck yourselves up...... these days customer service is even more important that product quality !!!! Nine-tenths of wisdom is being wise in time.
Also appears 9/10 of stopping is stopping in time
http://www.youtube.com/profile?user=DiscoReaper&view=videos
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| 25th Feb 2010 3:15 am |
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razzle
Member Since: 18 Jul 2006
Location: Tas
Posts: 170
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The extra large amount of Front diff's failing is allegedly caused by LR using the wrong type of diff oil.
Not sure why there is not the same amount of rear diffs failing?, or they use a differnet type of oil. Trust me, what could go wrong?
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| 26th Feb 2010 12:59 am |
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