jojim65
Member Since: 05 Dec 2008
Location: Barton on sea, Hampshire
Posts: 440
  
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Just had my first service completed at Lookers (Charles Hurst) which a year ago when I bought the car was undergoing a major refit. Chilly showroom, staff wearing coats, workshop heater in the corner and outside toilets!
Now first rate, really nice showroom very helpful staff. Price was very good and loan car was free. Car returned with recall work and a little bit of warranty work done.
Car was also washed and returned without any damage, marks or oily finger marks.
First class....thanks. 
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 2nd Mar 2010 5:54 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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Passed there this afternoon ...how dare they have a Porsche Cayenne with a matt black wrap on the forecourt 
 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 2nd Mar 2010 6:06 pm |
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The Large One
Member Since: 20 Apr 2007
Location: Down the polytunnel
Posts: 6143
 
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When you say re-fit is that the new 21st century LR livery ?
all LR dealers (if they want to continue the franchise) have a time table of April/May next year to refit the showrooms
we have to spend £200k on new works wit our 3 franchises otherwise no LRX  as it's part of the deal  TLO has left the building.......
I no longer work for a Landrover Dealer
My little chilli sauce business http://www.thechillees.co.uk
if you would like to order anything just give me a shout
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| 2nd Mar 2010 9:17 pm |
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2DISCO3ORNOT
Member Since: 27 Apr 2009
Location: at sea
Posts: 1209
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Thanks JOJIM I was just about to change my Stealer in London its a hike "oop Narth" but its got to be better than the current one 
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| 2nd Mar 2010 9:20 pm |
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jojim65
Member Since: 05 Dec 2008
Location: Barton on sea, Hampshire
Posts: 440
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Quote:new 21st century LR livery
Not sure what the new livery should be as I daren't wander into too many LR dealers, tends to cost me money!
But it looked very smart and welcoming with enough cars, coffee, mags and a TV to while away a little while if needed
I guess all dealers now charge for a loan car at about £15 a day so that in itself saved £30 plus the Freelander loan car was spotless, better than the 2 door 10bhp japanese thing I had from another dealer during some warranty work.
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| 2nd Mar 2010 10:05 pm |
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Lookers Park Royal
Member Since: 29 Nov 2008
Location: London
Posts: 301
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Jim - Many thanks for the feedback and it was really good to see you again. Glad you liked the new facility. Can you imagine how cold it would have been if the revamp took place this winter...... brrrrrrrrr! 
Nick - Yes it is the 21st CLR, which was completed last March (just!) We still need to complete the outside but are already getting close to seven figures! We're a JLR dealership so we also had to satisfy the Jaguar requirements which is even more 'exacting' than LR. There was quite a big investment behind the scenes (such as Air-Conditioning), which made it much more pleasent in the summer. 8)
DG - You should have popped in to say hello! We get a lot of wrapped vehicles on site, but I missed the Cayenne. I am looking at a FFRR wrapped in stealth black (Revere) at the moment from my office. Not sure if it's everyone's cup of tea.......... not mine!
James
Last edited by Lookers Park Royal on 5th Mar 2010 8:22 am. Edited 2 times in total
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| 5th Mar 2010 8:03 am |
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pagoda
Member Since: 13 Aug 2009
Location: Not London Anymore (or the US for that matter)
Posts: 1929
  
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The 'Wrapped Rappers Cayenne' has migrated South from Lookers Park Lane to Lookers Battersea - maybe more of a market for it in that neck of the woods. I ran past it yesterday morning. It looked odd sandwiched between a (long) row of RRS. PAGODA
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| 5th Mar 2010 8:10 am |
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Lookers Park Royal
Member Since: 29 Nov 2008
Location: London
Posts: 301
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Sounds like DG passed Battersea as opposed to Park Royal! I am a little fussy with regards to my stock.... it either needs to have a green oval or a leaper!
James
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| 5th Mar 2010 8:20 am |
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Ken
Member Since: 20 Feb 2006
Location: Here
Posts: 10865
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I'll bring a RealTree Navara over
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| 5th Mar 2010 8:23 am |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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Are yes .....it was Battersea ....an easy mistake 
 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 5th Mar 2010 8:59 am |
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grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6402
  
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I will never go back to that place  cust service!!! Can not be trusted, they loose your car belongings like ignition keys in my case, it always takes them toooo long to do anything and alway customer how hard it was to keep the car for 6 days at a time only doing something with it during last one or two. takers thats all. You must have been very lucky...
Flashy interior isn't all init?
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| 5th Mar 2010 9:18 am |
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Lookers Park Royal
Member Since: 29 Nov 2008
Location: London
Posts: 301
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As you know, I am aware of what happened when your car was in. You may be interested to know that we have a new Service Manager, Matthew Green who would be happy to look after you if you ever gave us a 2nd chance.
We're not all takers, as i would like to think that I looked after your correspondances well?
James
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| 5th Mar 2010 10:05 am |
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grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6402
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yeah whatever mate and what he can do??? ignore me full on as Andy did
get real I rest my case
the only reliable true service dept is TFC's service!!!!!
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| 5th Mar 2010 10:17 am |
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Lookers Park Royal
Member Since: 29 Nov 2008
Location: London
Posts: 301
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grzesiul wrote:yeah whatever mate and what he can do??? ignore me full on as Andy did
get real I rest my case
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| 5th Mar 2010 1:19 pm |
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