Member Since: 30 Sep 2011
Location: suffolk
Posts: 687
No mention of it on the docs. I'm going to have a rant tomorrow
17th Jan 2013 10:17 pm
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
Maybe you DID get no betterment then, and they haven't realised, are you sure you didn't read about it on the forum and get them to add it at the time
17th Jan 2013 10:19 pm
Curly
Member Since: 30 Sep 2011
Location: suffolk
Posts: 687
I only renewed a week ago ? He read all the t&c to me no mention off it. If they wont budge ill cancel, I may as well just put a grand aside eash year
17th Jan 2013 11:17 pm
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
Every call is recorded, so no problem, tell them to go and listen to it
17th Jan 2013 11:39 pm
mjcp
Member Since: 02 Sep 2012
Location: Old Windsor
Posts: 403
Discotres wrote:
Every call is recorded, so no problem, tell them to go and listen to it
My policy docs do NOT say no betterment, despite a £50 surcharch, but I DO have several calls (recorded if what you say is correct ) and several emails, chasing for the correctly worded docs
We have 2x lite covers, no claims in 6 months so far...
mjcp03/2007 D3 HSE
98 Audi A4 Avant 2.5 TDi Quattro
Gone but not forgotten
03/2003 330Ci Convertible
93 Corrado 2.0l 16V
98 M3 Evo Cab
18th Jan 2013 12:09 am
Curly
Member Since: 30 Sep 2011
Location: suffolk
Posts: 687
I have a customer services manager ringing me in the next hour, it seems they did agree to it but obviously not on my docs, any help appreciated as im not good at talking to these people as they wind me up.
18th Jan 2013 9:49 am
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
As I said, you are a member of this forum where every minor detail is discussed, you are not that stupid not to have asked to have no betterment included, after all your mate DSL did
Keep your cool and let us know how you get on, they really are nice people as far as insurance people go, I have just extended mine for another two years with Luxury Care................after reading DSL hints and tips, got a great price, luckily age is not in the betterment or no betterment category yest, but when it is I will be ready.
I am a pensioner and would rather have peace of mind than a huge unexpected bill as I couldn't afford that
18th Jan 2013 9:53 am
Curly
Member Since: 30 Sep 2011
Location: suffolk
Posts: 687
Have you a link for dsl tips please ? Thanks
18th Jan 2013 10:17 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73086
From memory I got Extra Care (Secure Care next level down doesn't cover suspension, had loads of those), 13 months for 12, dealer rates, no betterment, airbags and emissions and just (last summer) extended for 2 years. Claimed for lots of stuff but not everything is covered, you can't expect to run an old D3 without deepish pockets if you're not a home mechanic. Presently having rear transfer box output shaft seal changed c/o WD, it's a transfer box out job so is covered.
18th Jan 2013 10:33 am
Curly
Member Since: 30 Sep 2011
Location: suffolk
Posts: 687
Sorted no betterment removed 100 % parts n labour covered in future new docs in the post.
18th Jan 2013 2:31 pm
Curly
Member Since: 30 Sep 2011
Location: suffolk
Posts: 687
Wow I have just had a call this very min to say the 30% that was charged on tuesday will be reimbursed, so glad I made the call today .
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