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jonnyboy
Member Since: 05 Feb 2008
Location: Wiltshire
Posts: 251
 
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| Yeovil - wont bother in future |
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Gents,
I appreciate this goes against the grain but will not be using Yeovil in future for servicing. They have had my servicing and parts purchases for the last two years, have a great respect for Nick and Doug who have always treated me as a valued customer but, given a couple of hiccups, I felt I got almost no consideration by their Principal.
My first upset was when I was charged for the EPB "fixing" ie cleaning after it left me standed. Wasn't informed on booking it in, just given the bill on collection. Appreciate that hands are tied by LR on the warranty side of this. Did, however, get an apology for not having told me on booking it in.
As the warranty is expiring, I wanted the sunroof mechanism replacing as others have here too. However, it seems that my "surface cracks" do not currently warrant it. Must wait until it fails completely and take it up with LR. Lets hope it never happens and if it does no one gets killed behind me when it whistles down the M4.
Next was the replacement door seal that was allegedly stuck back in place although looks like it never was. When i asked for this to be redone and they collect the car was told that I am too far away at 45 miles. Not too far for me to take it there though for the last two years though...
The final point was initially an annoyance but it was the response that irks me. When I collected the car it hadn't been washed/hoovered. When questioned, I was told it was due to the fact we had had the windscreen replaced and it couldnt be washed. Surely over the two days it was there they could have organised the work in such an order to get it sorted. When I queried it I met with a response along the lines of "Stop complaining, you did get your Disco3 discount!!" Seems not only did I get discount off the bill but also got it off the work and their tolerance of me as a customer.
In talking with their Principle, he made it quite clear that Disco3 loyalty was starting to become more hassle than it was worth. Fine, now where did I put TFC's number....
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 18th Nov 2009 2:27 pm |
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SJR
Member Since: 09 Aug 2006
Location: East Manchester
Posts: 4030
  
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Firstly, ignoring who the dealership is, and to bring some alternative thinking!
EPB - you have been a member of this forum for nearly two years and you have not seen the numerous  posts regarding the LR stance on this. You cannot blame a dealership for LR policy, unless perhaps they supplied the car and there is some goodwill going round!
Sunroof - Again not dealership problem, but a LRCC/warranty issue!
Door Seal - I cannot think of many dealers who will do a 90 mile round trip x2 to collect a customers car! By all means quibble about a repair not being done properly if you think that is the case.
Valet - If the screen has been changed, then it would need to be dry when it was done, and would need to be kept free of car washes for long enough for the chemicals in the wash solution not to affect the permanent adhesion of the windscreen! You would most likely be complaining in a few weeks if the car was cleaned but the screen was falling out.
Sorry if it sounds like me having a pop (thats not the intention), and i'm sure it irks you, but how much of the problem is dealership related (rather than unrealistic expectation on your part and poor LR policy) and is that fairly represented in the strength of your attack  I believe that every human has a finite number of heart-beats. I don't intend to waste any of mine running around doing exercises.
Buzz Aldrin (1930 -
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| 18th Nov 2009 2:54 pm |
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Alex E
Holy Bratwurst!
Member Since: 22 Mar 2006
Location: Club Tropicana (the drink's aren't free)
Posts: 869
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i prefer dealers not washing and hoovering my car, they would have to pay someone to do it, and where would that money come from, oh yeah the bill that you would be paying. take it to the local McPolac or Chec-king for a full valet for three squirts of tomato puree, bargain! I'm Powered by........Diesel 
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| 18th Nov 2009 3:39 pm |
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Winger
Site Moderator
Member Since: 15 Feb 2005
Location: UK
Posts: 3428
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I have used YLR for many years, and have the highest regard for their service. It is never good to hear that someone feels that they have had poor service, but what you outline appears to me more in the LR basket than the dealer basket.
The one time that I had a borderline warranty issue, a gearbox that was going wrong and wasn't fixed properly ahead of the warranty expiration, the outcome (with some encouragement) was that LR paid for the box, and YLR paid for the fitting.
There are always two sides to every story, and we are only hearing one here. Sensible judgement, therefore, cannot be passed.
YLR has a strong DISCO3 following, which I am quite sure they appreciate in terms of business, so hearing the the DP thinks we are all becoming a liability is not encouraging.
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| 18th Nov 2009 3:52 pm |
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The Large One
Member Since: 20 Apr 2007
Location: Down the polytunnel
Posts: 6143
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Hi jonnyboy
thanks for the feedback
i will speak with Peter in the morning as to your concerns.
Nick TLO has left the building.......
I no longer work for a Landrover Dealer
My little chilli sauce business http://www.thechillees.co.uk
if you would like to order anything just give me a shout
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| 18th Nov 2009 3:55 pm |
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DrLex
Member Since: 15 Jul 2005
Location: Ciderspace [Oi be in Zummerset]
Posts: 4863
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jonnyboy wrote:... Fine, now where did I put TFC's number....
Oh, is Iain doing car washes too?  Â Â Time flies like an arrow; fruit flies like a banana
Member of Club Med Sucks
Last edited by DrLex on 18th Nov 2009 4:33 pm. Edited 1 time in total
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| 18th Nov 2009 4:23 pm |
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Little 5
Member Since: 17 Oct 2006
Location: travel'in some where near you
Posts: 417
 
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DrLex wrote:jonnyboy wrote:... Fine, now where did I put TFC's number....
Oh, is Iain doing car washes too? Â Â
no but i do  You May Think I Said What You Thought I Said But What You Thought I Said I Did Not
MEMBER OF CLUB WEBER BBQ and
10FORCASH CLAN
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| 18th Nov 2009 4:29 pm |
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SJR
Member Since: 09 Aug 2006
Location: East Manchester
Posts: 4030
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So if you want a TFC car wash, book your service for the school holidays  I believe that every human has a finite number of heart-beats. I don't intend to waste any of mine running around doing exercises.
Buzz Aldrin (1930 -
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| 18th Nov 2009 4:30 pm |
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Renton
Member Since: 13 Jan 2009
Location: Somewhere in the middle
Posts: 1718
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Mentioning that an issue is a LR problem and not a Dealership problem sounds strange.
I mean, a car is a product like any other. If I buy a sonyTV at a store and it malfunctions within the warranty period and I go back they can't say it aint their problem and that I should take it up with Sony themselves.
If you sell a product to make a profit you need to take responsibility.
Having said this, I also should say that I have no negative experience with Yeoill, my favourite parts supplier CLUB ILLEGAL CAR WASHERS
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| 18th Nov 2009 4:46 pm |
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PaulP
Member Since: 04 May 2007
Location: Barcelona
Posts: 4317
 
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Renton wrote:If you sell a product to make a profit you need to take responsibility.
The way I read jonnyboy's message was that Yeovil didn't actually supply the vehicle. 2006 Discovery 3 TDV6 SE Auto Buckingham Blue
2007 Golf GT DSG
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| 18th Nov 2009 5:08 pm |
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PaulP
Member Since: 04 May 2007
Location: Barcelona
Posts: 4317
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Not if the person paying the warranty claim (i.e. LR UK) say that it isn't 2006 Discovery 3 TDV6 SE Auto Buckingham Blue
2007 Golf GT DSG
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| 18th Nov 2009 5:10 pm |
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Winger
Site Moderator
Member Since: 15 Feb 2005
Location: UK
Posts: 3428
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When the dealer does warranty work, they are relying on LR actually paying for it. If their opinion, and they are the pros, is that an issue does not merit a warranty repair, they are effectively saying that LR won't accept it - thus my point about it being a LR issue.
If jonnyboy does not agree, then he should take the matter up with LRCS. There have been numerous occasions when warranty repairs have been authorised following LRCS intervention.
The way I read the bit about the roof mechanism was that it wasn't broken and that jonnyboy would just like it replaced as the warranty was running out..........
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| 18th Nov 2009 5:12 pm |
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Russell
Member Since: 23 Aug 2007
Location: Kent
Posts: 10564
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I have had a similar issue with YLR. Took car in in August whilst on holiday for service, MOT and servo recal and got excellent customer service from Doug and reception team. Got car back later that day to a whistling AC only to find that the pollen filter had been changed and the cover left off, the filter was actually in upside down. This was an easy rectification by me and I put it down to one of those things as it is not easy to get to.
However was not happy when on the way home on the motorway with tintent in tow got a strong smell of burning oil, had a look to find oil leaking from brake servo unit, limped home topping up oil as I went. Phoned YLR and told to take it to nearest dealer, did this they stripped it down and found the oil seal split, YLR footed the bill and offered a good will gesture a discount off some parts if i wanted it, the discount was the same as I currently get through the D3 forum  I also e mailed the manager there, got a reply eventually but took several e mails to jolt him into life.
Their service was not as good as it should have been. MY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
MY12 D4 HSE Nara Bronze Sold and gone
MY11 D4 HSE Stornaway Grey Sold and gone
D3 S spec Silver Sold and gone
Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
D4 camera club
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| 18th Nov 2009 5:14 pm |
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