kevofcov
Member Since: 06 Nov 2007
Location: Other end of M69
Posts: 536
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Examples of LR corp as the good guys. |
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The D3/4 is a mighty complicated vehicle. Are there any examples of Land Rover putting their hands up and admitting a mistake with the build/design, maybe changing a component and doing the right thing for owners?
I type this in the spirit of balance – the forum is full of examples of LR sticking two fingers up to owners (e.g. crankshaft lottery). Please give me a warm feeling inside by telling me of times LR have behaved like we would want them to and not just bent us over.
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5th May 2021 7:48 pm |
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Oxford-boy
Member Since: 07 Sep 2015
Location: Oxford
Posts: 1065
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I can give you an Audi example from my time with their brand... yet to experience a JLR one and hope I don't need to... Jim
2014 Discovery 4 XXV SDV6 Causeway Grey
2016 Discovery 4 HSE Lux SDV6 Loire Blue - now gone
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5th May 2021 8:57 pm |
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Farmer Chalk
Member Since: 07 Mar 2013
Location: Independent Republic of Kentishshire.
Posts: 4156
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Well I am mightily impressed with JLR...
Once with my wife’s Evoque which developed a leak on the original windscreen.... the warranty company ducked it but JLR settled it without issue...
The other time with my second RRS L494 which had an annoying creak in hot weather from somewhere in the roof area which resulted in them taking the entire panoramic roof and replacing it...
The third time with my current SVR which has got a slight rattle in the tailgate...again refused by the warranty company but is being fully replaced for by JLR....
Great service in my book.... and the cars are awesome! Well pleased!
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5th May 2021 9:32 pm |
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LT
Member Since: 31 Dec 2005
Location: South West
Posts: 23391
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Very much dealer dependent in my experience.
My direct dealings with JLR have been far from satisfactory. 2006 D3 HSE (Original & still the best)-GONE
2010 D4 HSE (A bit bling)-GONE
2014 D4 HSE (Almost too bling)-GONE
2015 D4 HSE (A heated what?)-GONE
2016 D4 Landmark (Written Off)-GONE
2016 D4 Landmark (Surely the last!) PD1881 rims-GONE
2017 FFRR SDV8 Autobiography
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5th May 2021 10:21 pm |
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LiftedDisco
Member Since: 10 Jun 2010
Location: Towcester
Posts: 997
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Couple of examples - one of which is very much above and beyond the call of duty...
My first D4 Commercial was on order with the usual JLR lead times but this was all ordered in a timely fashion to tie in with the return of an existing vehicle only to then find that JLR were having issues with engine supply and that any available engines seemed to be disappearing into high margin RRS and the like.
This left me with the potential of no vehicle, and no real news on progress for my D4.
OK, I may have stamped my feet a couple of times (!) but their fleet sales chap found me a Demonstrator which was on FOC loan for around 5 months until my vehicle turned up... brilliant service and response.
A later D4 Commercial spat its' engine a week before we were due to spend three weeks in France - big yellow taxi to the local dealer who got approval for the replacement engine, stripped the vehicle and fitted the new engine in just four days...
Hope these qualify as 'good news' stories! D4 Commercial - 65 Plate, 2016MY
D5 Commercial - Handed back when I left that job…
D4 Commercial (2014MY) - gone
D4 Commercial SDV6 - Baltic Blue (also gone)
D1 300TDi... 2" lift, HD bumpers (both), detachable tow hitch, 9,500lb winch, 235/85/16 muds and plenty of other toys (gone to make way for the next toy...)
Smiles per Mile - Tornado Motorsports caged Evo 3... 100" Defender look-alike, with Range Rover running gear - all fully IVA'd and registered!
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14th May 2021 1:02 pm |
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RogB
Member Since: 15 Jun 2018
Location: Mansfield
Posts: 1651
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When i had my D4 into LR in Doncaster for service and belts to be done i couldnt really fault the service.
Even when the rear belt through a wobbly 2 days later i couldnt really fault them. They arranged an Evoque courtesy car within a couple of hours, which i collected from the dealership. Then as the work took longer than expected, they actually sold my courtesy car, but arranged a swap into a newly delivered DS literally straight off the transporter.
Then as a good will, as the body was off anyway, replaced all the flexi brake pipes for £75 which was a big saving.
LR Chesterfield are different matter all together and i wouldnt touch them with rotten bargepole no matter what. 2011 D4 XS 305 MY12 - gone but not forgotten
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14th May 2021 1:41 pm |
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ronp
Member Since: 29 Nov 2006
Location: North Yorkshire
Posts: 15214
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I got a wooden “tuck box” hamper sent from LR HQ.
Was a “sorry” for when the transfer box on my new D3 went in 2005.
Still got the box to this day .... keep my stash of crisps & nuts in it. I was a normal heterosexual chap, but in these new woke awakenings I now identify as a Wardrobe.
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14th May 2021 2:22 pm |
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