DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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| 1st Service - Guy Salmon Thames Ditton |
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Called Lancaster Reading on the back of a thread where Slimer had stated first service costs were £285 all in....sure enough the chap quoted the same price and was more than helpful and willing to take me out of GSTD's hands.
This morning I had a call from Sue at GSTD to arrange my service...I asked for a price and was told £393 all in  .....I pointed out that Lancaster had quoted £285 and I would be happy if they could price match. Sue ummed a bit but said that she would speak to the service manager and get back to me.
TBH I was expecting a trip to Reading, but true to her word she called back about 10 minutes ago...and they will match the price  ...plus courtesy car on their insurance.
The old sayings are the best .....You don't ask ....you don't get 8) 8) 8) 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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 27th Nov 2006 2:41 pm |
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d3matt
Member Since: 03 Aug 2005
Location: South Oxfordshire
Posts: 1485
  
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My first service is due soon (probably around Xmas). My supplying dealer is Hartwell at Oxford. Reading is only about 15 minutes further, so I'll compare the two too.
I've used Reading for parts in the past, and they keep much more stock than Oxford do. Matt
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| 27th Nov 2006 4:31 pm |
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suevite
Member Since: 15 Oct 2006
Location: Surrey
Posts: 69
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Thats great because they are my nearest too and mine is due soon ( 13k). They better do good job and i look forward to your report! Don't put it off, go for it!
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| 27th Nov 2006 5:21 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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Off to pick-up the motor at 3.00pm
Service £285 all incl.
Warranty work
Driver & passenger front seat bases replaced due to rippling fabric.
Expansion tank replaced due faulty sensor
Wipers replaced due to noise
HEVAC Temperature sensor insulated
New software applied
Handbrake adjusted for squeal under load 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 15th Dec 2006 1:55 pm |
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d3matt
Member Since: 03 Aug 2005
Location: South Oxfordshire
Posts: 1485
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I've just booked mine in at Lancaster Reading for its 1st service. Quoted £284 inclusive. Even though I had a £44 discount voucher to use on my 1st service at Hartwell Oxford, Lancaster were still cheaper. They also have Freelanders for loan cars rather than Ford Focus, so that also persuaded me.....in the hope that I might get a FL2! Matt
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| 15th Dec 2006 1:59 pm |
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LRtuning
Member Since: 22 Feb 2005
Location: AUSTRALIA + UK
Posts: 468
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Guy Salmon at Thames Ditton also offer power upgrades at very reasonable prices 
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| 15th Dec 2006 11:31 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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Well there was a bit of an issue about the bill ...despite them agreeing to price match Lancaster Reading....I was presented with a bill for nearly £400. Luckily the agreed price was printed on the job sheet. I was told that Lancaster must be breaking the franchise agreement by offering that price as it amounted to almost a 40% discount. I didn't argue but said that the price had to be honoured...which after a bit of huffing and puffing it was...What really p*ssed me off was that the wipers which as far as I was concerned were a warranty issue and did not feature as an additional cost in the first bill ...Were suddenly added to the cost of the agreed service price. 
I didn't have time to argue as I needed to get o the road to Wales (where I am right now)...but I will be taking it up with them on my return.
I got the impression that they won't be price matching again ...so looks like I'll be off to Lancaster next time....which is a shame because the GS service and warranty issues are dealt with fine...but this has left a slight sour taste I'm afraid 
21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 16th Dec 2006 12:02 am |
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BarryG
Member Since: 30 Apr 2006
Location: Eire
Posts: 1333
 
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dickgriff wrote:Off to pick-up the motor at 3.00pm
Warranty work
Driver & passenger front seat bases replaced due to rippling fabric.
Wipers replaced due to noise
load
Dg can you tell me tell me more about your rippling fabric I have this as well
did you get the problem fixed ? is it a known issue ?
i just has (last week) my first service and had ny wipes replaced ..... I was charged for a new set (39 euro) ... Is there some sort of land rover doucement on this this problem as i would love to go back to my dealer and get a 39 Euro credit
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| 16th Dec 2006 12:41 am |
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Slimer
Site Moderator
Member Since: 06 Jan 2005
Location: Last Exit to Nowhere
Posts: 16295
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BarryG wrote:Dg can you tell me tell me more about your rippling fabric I have this as well
Yes it's a known one, there's a TSB for it The End
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| 16th Dec 2006 12:56 am |
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BarryG
Member Since: 30 Apr 2006
Location: Eire
Posts: 1333
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Slimer do you have , or can you give me a document number on this .
as with out proof my dealer has told me more or less to to duck off. 
My dealer is under the impression unless you can prove it ... take a hike.
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| 16th Dec 2006 1:02 am |
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Slimer
Site Moderator
Member Since: 06 Jan 2005
Location: Last Exit to Nowhere
Posts: 16295
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This is the one:
TSB LA501-031
Models: Discovery 3 / LR3 Vehicles with cloth seats. VIN-range: 5A300167 Onwards
Markets: All except USA and Japan
Summary: A customer may report a concern that the cloth cover of one or both of the front seats has become baggy and creased across the center portion towards the back of the seat cushion.
Cause: The seat cushion cover is secured to the cushion foam by two rows of securing rings on the first and second panels, but in order to accommodate the seat heater mat, none are installed at the rear of the cushion, which can lead to the above complaint. A revised cushion design incorporating a different seat heater mat (where installed) allows the cover to be secured to the cushion in the critical area.
Action: Should a customer express concern regarding the above, refer to the Service Procedure detailed in this bulletin to renew both front seat cushion covers.
Mine is starting to go the same way but isn't too bad yet so I'll get it sorted at the 45k service in a few months or so The End
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| 16th Dec 2006 1:07 am |
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BarryG
Member Since: 30 Apr 2006
Location: Eire
Posts: 1333
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Slimer .... mate .. your a star .. thanks..
Looks Like Im getting two new seats .... cant wait to see my dealers face when I RAM this down their neck.. Mother duckers...  
Cheers.
B.
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| 16th Dec 2006 1:14 am |
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Slimer
Site Moderator
Member Since: 06 Jan 2005
Location: Last Exit to Nowhere
Posts: 16295
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They don't replace the seats just recover the base The End
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| 16th Dec 2006 1:15 am |
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BarryG
Member Since: 30 Apr 2006
Location: Eire
Posts: 1333
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Slimer wrote:They don't replace the seats just recover the base
Ok .. I see ... well once they fix it (what ever is required ) I'll be happy
Cheers again ,
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| 16th Dec 2006 1:18 am |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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The new base covers and foam inserts make the seat 100% more comfortable than before 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 16th Dec 2006 9:01 am |
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