Hermes are an absolute shower followed closely by Yodel.
I just lost an eBay claim due to Hermes, have not received the item that the POD states, signed for by the recipient, I was fifteen miles away when they say it was delivered, the cameras show we had no one enter our property that day apart from the postman yet the claim has been closed in the sellers favour at the Hermes tracking (which I am not allowed to see and according to Hermes eBay can’t see it either) shows the vehicle in the vicinity at the time, so it seems if they just go near where you live, do a squiggle on the POD and it’s classed as delivered.
And getting to speak to someone at Hermes is a challenge in itself, they promised to look into it and let me know, two days later an email received from Hermes, we’ve interviewed the driver but as he does around hundred and fifty deliveries per day he cannot remember the delivery.
Yodel, ordered a few months ago, to be delivered to work,, three days after is was supposedly delivered I still hadn’t seen it, online tracking shows the vehicle in the area of the post code but 700 yards away from where we are, but classed as delivered, that case I won. Where I work there are metal gates which open from 8am to 5pm automatically as the vehicle approaches and triggers the sensors which detect the metal of a vehicle, I’ve seen the video footage of the Yodel driver lobbing the goods over the gate at 10.45 in the morning if he had drove to the gate it would have opened for him.
Now I check who is delivering, if it says along the lines of “economy delivery” or similar I buy elsewhere as nine times out of ten it’s one or the other.
I had a message on my phone that my Hermes delivery had been signed by "side gate"
Had a parcel left by Amazon last Saturday, it had been thrown over the gate at the side of the house, this is despite telling him when he pressed the Ring doorbell there is a parcel box by the gate, also states on our Amazon details there is a parcel box, he put a card through the door stating parcel delivered “up back side”.
22nd Aug 2019 6:34 pm
James W
Member Since: 27 Mar 2008
Location: Riyadh, KSA
Posts: 3079
Awaiting a parcel all day today, got a helpful time slot on email of "Between 9am and 5pm". About 3pm got an email ping it's been delivered - strange, I've been sat in the study working all day. Check the signature online and it's a shakily-written "POST"
Go searching, through the post box, by the garden post, neighbours, fence posts, posted behind the caravan, in the hedge, everywhere. Spent a good 20 mins searching.
Spend all afternoon crawling through their live chat as won't accept phone calls, at last check I was number 129 in the queue. Obviously a lot of happy customers just wanting to call up to say thanks.
Eventually, whilst still waiting, I caught some clown trying to slip the parcel quietly through the postbox about 10 mins ago, sheepishly he explained he'd "pressed the wrong button" at a similar address mid afternoon, and apparently there is "no way of undoing it", never thought to drop me a quick text or call
Useless. D4 XS, gone, much loved, never forgotten
2018 FFRR SDV8 Autobiography - Gone to someone with less sense and more time to enjoy it
2016 Toyota Hilux Invincible - Liberating experience
29th Aug 2019 5:12 pm
robsmith
Member Since: 02 Sep 2007
Location: Staffordshire
Posts: 2401
Wet afternoon...
Herpes van in front stops blocking road
Driver dashes out of van, no parcel in hand, past car waiting to get out of drive onto the road
Herpes driver dashes back from house to van and drives off
Car follows van along the road
Van stops, driver dashes out to a house
Driver of car gets out and blocks van driver from getting back into van
Argument ensues
Person comes from house, and joins argument
Herpes driver goes to back of van and gets parcels out of van and hands parcels to car driver and person from house with a very low level of courtesy.Rob Smith
Silver rools OK
29th Aug 2019 5:26 pm
RRSTDV8
Member Since: 07 Apr 2014
Location: Here
Posts: 13553
Martin wrote:
The fact that Google/Apple are unaccountable regarding their mapping (and other stuff) is irritating, near me a road is labelled as a canal
I guess you get what you pay for. As Google Maps is free to use, I don't see how we can hold them accountable for errors.Visiting from rrsport.co.uk
2012 RRS SDV6
2008 RRS TDV8
"When you fire that first shot, no matter how right you feel, you have no idea who's going to die! You don't know who's children are going to scream and burn. How many hearts will be broken. How many lives shattered. How much blood will spill, until everybody does what they were always going to have to do from the very beginning: SIT DOWN AND TALK!"
29th Aug 2019 5:45 pm
RRSTDV8
Member Since: 07 Apr 2014
Location: Here
Posts: 13553
The BBC did a story about this whole parcel delivery problem t'other day:
https://www.bbc.co.uk/news/uk-england-leicestershire-49398068Visiting from rrsport.co.uk
2012 RRS SDV6
2008 RRS TDV8
"When you fire that first shot, no matter how right you feel, you have no idea who's going to die! You don't know who's children are going to scream and burn. How many hearts will be broken. How many lives shattered. How much blood will spill, until everybody does what they were always going to have to do from the very beginning: SIT DOWN AND TALK!"
I guess you get what you pay for. As Google Maps is free to use, I don't see how we can hold them accountable for errors.
Depends on how your define free. We trade our personal data and online activity with Google in exchange for access to their services. That's not free on my book.I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
29th Aug 2019 6:13 pm
Grianaig
Member Since: 08 Jul 2014
Location: Tyne and Wear
Posts: 1286
Same as retail outlets and shopping malls plastered with “Free Wi-fi” signs. You need to give personal data to get access. Definitely no “Free” Wi-fi.2014 MY Discovery XS Indus Silver. Sadly gone. Second last LR of forty eight years continuous ownership.
29th Aug 2019 6:33 pm
leeds
Member Since: 30 Aug 2010
Location: West Yorkshire
Posts: 4314
This morning drove into the business park , turned left and immediately spotted a parcel outside the locked gates leading to our unit.
Across the yard about 25 metres away was 2 companies working away with open roller shutter doors who would have taken it in.
That was Yodel for you.
Thank you Yodel for not throwing over a set of 10' gates and leaving it where any passerby could just pick it up.
Brendan
29th Aug 2019 6:49 pm
jonno1
Member Since: 16 Jun 2010
Location: SW London
Posts: 717
Eastern European delivery drivers are the worst by a mile. We have a large traditional cast iron door knocker but they almost always tap on the front door which is traditional oak. No way we can hear them so it's a lottery as to whether we get our deliveries.
29th Aug 2019 7:41 pm
James W
Member Since: 27 Mar 2008
Location: Riyadh, KSA
Posts: 3079
Ooh look what's just arrived. This should be fun for a Friday morning.
D4 XS, gone, much loved, never forgotten
2018 FFRR SDV8 Autobiography - Gone to someone with less sense and more time to enjoy it
2016 Toyota Hilux Invincible - Liberating experience
30th Aug 2019 6:16 am
Someone-Gone
Member Since: 21 Dec 2015
Location: Gone
Posts: 5117
The PO excelled themselves this week.
Not only do they operate in stealth mode which could teach the SAS a thing or two, which is annoying when your actually in the house, but when you ask them to redeliver the next day a non signed item that could have been popped through the letter box, it’s 5 days later that you actually get the item.
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