Member Since: 31 Mar 2021
Location: England
Posts: 9
Back after Crankshaft failure
Well after 11 months of ownership, the engine ate itself last February while the missus was driving, luckily slow moving traffic, unluckily blocking the entire country road. There are some right arses about, shouting and going.
Anyway after making my way out, the car was throwing battery errors so didn't think it was a major issue until the wife explained the almighty crunching noise from the car when it died.
I decided to get it towed to my local LR dealer for diagnosis, knowing full well a big bill was on its way or trying to source an engine from somewhere. A couple of days later,phonecall from dealer saying yes, the engine was goosed and the estimate was £16k
The car is 15 plate, 57000 miles, 4 owners and a mixture of indy and LR services. The dealer explained they would put the case to LR, so I had to send all the paperwork over to them. I didn't hold out much hope. But low and behold after 2 weeks they came back with an offer of 80% contribution, so taking into account a major service and Cam belt job was due, I jumped at it. So about 1500 quid out of pocket.
Unfortunately, delays in parts and a certain conflict meant the car sat in LR for 5 months, but the dealership was fantastic with the claim and supplied me with a courtesy car, and threw in new batteries for the Disco as it was sat for so long.
Now i know we hear about horror stories and dealer bashing,but the dealer was brilliant and did well in my opinion to get an 80% contribution on a new engine for me.
So am happy to have the new engine, certainly tell the difference and from the experience they have managed to keep a customer in the LR brand. They will certainly get my future custom.
2011 D4 XS - OBD port protection, RLD spare wheel protector, All LED interiors lights, Timed Climate enabled, iiD tool paired.
2011 D4 Landmark - Stolen from same dealer before I paid for it
2011 D4 GS - Stolen whilst at dealer ... All LED interiors lights, DRLs, Spare Wheel protector.
1996 300Tdi - Eaten by tin worms
7th Sep 2022 6:44 pm
James W
Member Since: 27 Mar 2008
Location: Riyadh, KSA
Posts: 3079
Good lord, you've done well there, you should feel very happy with that outcome.
Not that it should be down to luck for TDV6 owners, they should all be covered for this design fault, but I'm glad you had a happy tale to tell (mostly) D4 XS, gone, much loved, never forgotten
2018 FFRR SDV8 Autobiography - Gone to someone with less sense and more time to enjoy it
2016 Toyota Hilux Invincible - Liberating experience
7th Sep 2022 6:54 pm
Robert SausageTrousers
Member Since: 09 Aug 2015
Location: Cornwall
Posts: 467
Nice to hear.
8th Sep 2022 7:27 am
thisandy
Member Since: 28 Jan 2018
Location: Pembrokeshire
Posts: 307
So nice to hear an uplifting story about LR,a brand we all know and love
8th Sep 2022 3:23 pm
ratrunner
Member Since: 20 Nov 2015
Location: cotswolds
Posts: 195
Name and fame the dealer
10th Sep 2022 11:52 am
EOBLR4
Member Since: 31 Mar 2021
Location: England
Posts: 9
Hendy Land Rover is the dealer.
10th Sep 2022 12:15 pm
ianm27
Member Since: 02 Jun 2016
Location: Hertfordshire
Posts: 2154
Great result for you and a rare event where a dealer is praised Uncle Ray's spare wheel protector
Limo Tint
Blackvue front & rear dashcam
Cruise control switch pack
Bodsy's remote for FBH
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... All LED interiors lights, DRLs, Spare Wheel protector.
