BN wrote:

this morning I have spoken to a very nice guy at LR, Tom Hawkes who is going to work with Simon Gouche of LR to answer my questions and many others.

BN - without being too cynical , I have heard this before from LR CS - there idea of "answering questions" does not seem to include "resolving problems"!! But, maybe , your extra commercial clout will make a difference!

Ecosse wrote:

BN wrote:

this morning I have spoken to a very nice guy at LR, Tom Hawkes who is going to work with Simon Gouche of LR to answer my questions and many others.

BN - without being too cynical , I have heard this before from LR CS - there idea of "answering questions" does not seem to include "resolving problems"!! But, maybe , your extra commercial clout will make a difference!

Pelyma wrote:

Hi Nightfox, I had that once, switched off and removed the key then it was fine!

Gareth wrote:

I intend to take mine to the French Alps next winter. I really would like a solution by then.

I have never ski'd the Alps before, when are the best times to go?

NightFox wrote:

Mr J Greenwell
Chairman and Chief Executive Officer
Land Rover
Banbury Road
Gaydon
Warwickshire
CV35 0RR

Dear Mr Greenwell,

You will be aware that the Discovery 3 is equipped with a "Cabin Pre-Heat" and "Cabin Pre-Cool" feature on all but (possibly) the base models, which allows the cabin to be heated or cooled for 30 minutes at a pre-selected time, by means of the fitted Webasto fuel burning heater or forced air circulation accordingly.

You will also be aware that the current functionality of this feature is impaired, in that the timer will only trigger activation if the radio is switched on at the time, and furthermore the radio is configured to turn off after approximately one hour once keys have been removed from the ignition.

To date, the response to this issue from Land Rover has been disappointing. Dealers appear to be either misinformed or completely unaware of this issue, and the response from Land Rover Customer Service varies from blind denial that the feature even exists, through to more concerning statements that the functionality will be removed in toto as part of a future software upgrade.

Notwithstanding the potential criminal and civil legal implications surrounding such an intention, this response is unacceptable. Claiming that this feature is undocumented and therefore does not exist is insulting - the feature clearly does exist; the issue is that it does not function correctly. In the absence of any statement detailing any reason why the remediation of this feature is unviable, a large number of loyal customers are left having to conclude that - in the absence of any evidence to the contrary - Land Rover has little or no inclination to support its existing customers, particularly where there is no potential revenue to be recognized in doing so.

I would offer you this opportunity to address this conception by either:

a) Investigating, developing and implementing a solution to this issue, or,

b) Issuing a clear statement detailing why remediation of this feature is unviable.

You should be flattered that the loyalty of your existing Discovery 3 owner-base is such that there is a reluctance to “do our dirty washing in public” by bringing this situation to the attention of the motoring press. At this stage, we would rather hold on to the belief that your willingness to maintain customer satisfaction will prevail. Please do not let us down – it would be most disappointing to feel that this loyalty was being taken for granted or abused.

Well, after about 3 weeks, I've just had a message from "Chris at Land Rover" left an my answerphone who has asked if I can give him a call with reference to my letter...

Before I call though, has anyone had any previous dealings with Chris? Presumably he's LR CS.

I will let you all know the outcome, but somehow I can predict the conversation already