Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296
I doubt Stratstone employees read the forum.
If they did they would probably have improved their customer service and be in better shape.
My local dealer is having a mini sales boom at the moment... but then they provide great customer service and are not just after a quick sale.
11th Nov 2008 8:00 pm
Coffeecup
Member Since: 15 Jul 2005
Location: Middleton, Manchester
Posts: 1084
NoDo$h wrote:
Like you Andrew, I've also heard Stratstones are unlikely to be bothering the Land Rover buying public in the not too distant future.
I've had 2 phone calls a week from my local Stratstoneasking if they can service my D3, or did I realise it was due for a service now. Asked the last 2 times that they didn't phone me again, so what happens ---- I get a letter today offering to do my D3 Service ... Coffeecup March 2005 TDV6 S - Tonga Green - Manual May 2008 TDV6 SE - Stornoway Grey - Auto Dec 2010 SDV6 XS - Galway Green - Auto
11th Nov 2008 8:20 pm
countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
I feel sorry for some of the dealers to be honest, even the good one's are suffering at the moment, which can't be nice coming upto Christmas.
Hopefully things will even out next year. It is annoying how much influence over the economy the media has, they talk people into recession.
11th Nov 2008 8:25 pm
highbridgeflyer
Member Since: 11 Jun 2006
Location: East Midlands
Posts: 160
simon wrote:
I doubt Stratstone employees read the forum.
You would be suprised...........
However Im not say ing any more on this thread, cos it'll just turn into a Stratstone knocking thread.
11th Nov 2008 8:36 pm
DN D3 Decade
Member Since: 24 Jun 2006
Location: W.London.
Posts: 2306
When I hark back to the snide 'gangster style' treatment I received from the S***tstones DP , Service Manager,and Workshop Manager (who incidentally, had not a clue about the vehicles they sell / service / 'fix', etc ), I find it hard to feel sorry for the likes of them. But yes, the good dealerships I do have sympathy for, and continue to support those, at the drop of a hat.
11th Nov 2008 8:40 pm
jkp
Member Since: 17 Sep 2005
Location: Living among Bawbags
Posts: 4528
Not sure it's a Stratstone knocking thread. I think all dealership reviews that are posted and comments are based on personal experience.
I personally have had bad dealings with them, and after a call from them yesterday morning touting for business for my service and MOT I relayed my reasons for not coming back to them since early 2006. Not hiding in a forum but speaking to the person and telling my poor mannered experiences.
In life good manners cost nothing, but bad manners can cost a lot over time.
I did not realise until today that Evans Halshaw were also part of that big umbrella, and I now see the similarities in business ethic as the wife has had poor dealings with them in the same vane with her Scenic.
11th Nov 2008 8:51 pm
Fatboy Slim
Member Since: 16 Dec 2007
Location: Bridgend
Posts: 197
Hear Hear DND3!!!!!!!!!!!!!!!!!!!!!!!!!
11th Nov 2008 9:22 pm
Apny
Member Since: 03 Jan 2008
Location: Norfolk
Posts: 198
HBF - If we never named dealers, that would mean that if I had had good service from Yeovil or terrible service from Stratstones then only I would know. Less important for good service, but why should we all suffer poor service in silence.
In relation to this thread, if they are suffering then that's unfortunate and not good on the individuals - but I'm sure that as you can see - it's all over the media "To finish first, one first has to finish ...."
11th Nov 2008 9:38 pm
kil2508
Member Since: 07 Oct 2008
Location: South Wales
Posts: 148
90 BHP - I agree that the good & bad dealers need to be named to help people select where they take their business, in that vain dependent on the service i receive from my current dealer (which has currently been poor) over a few warranty isues then i maybe naming in the bad!
Thats not saying that others may have had good service there, but you have to speak as you find!'56 Disco 3 SE - Tonga Green
'98 TUL HS - Wolf Land Rover Defender - NATO Green
I know from someone that works for Stratstones that BMW terminated/did not renew there head franchise agreement earlier this year, which is why many BMW Stratstone dealers have closed or changed hands - it was rumoured that a couple of other marques might do the same.
I received a letter from Stratstones recently that went along the lines of "as someone who has purchase an LR from us before, did you plan to buy one in '09? Our allocation from LR will be a lot less this year" - didn't say if it was SS or LR decision - "so if you want one let us know now so we can reserve one of our allocation for you." The positive in me says good thinking, the negative thinks something far more cycnical.
And I can confirm several SS sites read this forum, even if only a couple (Bury for instance) actually post.Craig
2015 D? SDV6 HSE Loire Blue
2009 D4 TDV6 HSE Santorini Black
2006 G4 Challenge V8 HSE (Gone, but fuel bills not forgotten!)
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11th Nov 2008 9:59 pm
Sonic3d
Member Since: 22 Nov 2005
Location: Ross on Wye Herefordshire
Posts: 872
countrywide wrote:
It is annoying how much influence over the economy the media has, they talk people into recession.
How very true I can resist everything except TEMPTATION
Can Am Commander 1000XT
Seen the light and bought a 4Motion T5
11th Nov 2008 10:04 pm
stevejhunt
Member Since: 26 Sep 2008
Location: Castleford
Posts: 129
countrywide wrote:
It is annoying how much influence over the economy the media has, they talk people into recession.
Media must be influencing the whole world at the moment then!
I do think they've managed to make a mountain out of a molehill as they often do but my view is that more blame has to attach to the grabbing barstewards in the City than the Media.I don't want to belong to any club that would have me as a member...........
06 Buck Blue Disco 3 TDV6
84 Marine Blue Series 3 2.25 petrol
06 Silver Audi A4 Cabriolet (the wife's baby)
I have justifiably knocked Stratstones for breaking or damaging things, however I do accknowledge that even at the Wolverhampton site there are a number of ex Bushbury guys and girls who are very good, honest and I hope for there sake things get sorted out. The last thing anyone want is it to reopen next April as a Kia dealer.
I doubt the suits in the head office who set the times, rates and policies will be in danger of loosing there jobs.
"I know that you believe that you understood what you think I said, but I am not sure you realize that what you read is not what I meant"
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March 2005 TDV6 S - Tonga Green - Manual 
May 2008 TDV6 SE - Stornoway Grey - Auto 
