John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
  
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I drive past two Stratstones dealerships to get mine serviced. Been shafted by both dealerships on previous LR purchases and warranty work. I now take mine to Duckworths, which is a world apart.
Really feel for you, I went through a whole hill of hassle when I bought a D2 from Stratstones... Good luck! 2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
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 7th Jan 2009 10:26 am |
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981578y0gujfnj3
Member Since: 31 Dec 2008
Location: None
Posts: 13
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Update on my Stratstone experience.
Took the car back on Monday and informed them of all the problems i had and chose not to accept the car.
Dealer principal was extremely concerned that all boxes had not been ticked to get the new D3 to me in tip top condition.
Most of all the sales manager held his hands up like a man should and accepted the fact he had made a fatal mistake by not accepting the arch was damaged as he had put his full trust in the preparation process and had been let down by that. He apologized and said he could learn from what had happened so you can not get better than that!.
As for the car the DP offered me 2 options.
1st option was to keep the car and have a new arch fitted along with the suspension fault repaired. He then went on to offer me a full guarantee that should the problem persist after the repair had taken place he would refund my money in full. He also offered a full major service free of charge on behalf of the group for letting me down. I thought this was very good of them but i chose not to keep the car.
2nd option was to buy the car back and return my money.
I had my deposit on the tdv6 D3 of £500 returned plus a further £500 and full settlement of my previous car.
my td5 was £12500 and i have paid £250 per month for 12 month so i have lost a little but to be fair have ran about in a new td4 gs fl2 for months.
I owed 10k on the finance for the td5 so to have that settled off in full + the £500 i feel they have looked after me well as the td5 will be worth nowhere near that now.
I would just like to add that the new management running the dealership are far superior to the ones who recently left and have dealt with my complaint from the beginning. I started to lose a little faith but have had that fully restored by Neil Fox and Eddie Grieves. As for Gary Jarvis the sales man i had 110% trust in him all the way and still have, he's a great bloke.
I could now say having been treat in a better manner i would return to them when i build my trust in the land rover brand.
Thanks for all your support.
Andy-The-Landy now getting another bomb proof defender 300tdi to play in and the wife a golf gt tdi not an unreliable D3 lol
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| 7th Jan 2009 8:20 pm |
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DiscoStu
Member Since: 09 Apr 2006
Location: London
Posts: 11412
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Was going to say well done until that last comment   
Glad you got it sorted  Disco 5 HSE Lux
https://www.youtube.com/watch?v=peyiqaJrmMU
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| 7th Jan 2009 8:25 pm |
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andym
Member Since: 16 Jun 2005
Location: london
Posts: 211
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well done
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| 7th Jan 2009 9:14 pm |
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GLYNNE
Member Since: 06 Oct 2006
Location: KENT
Posts: 4676
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I was hoping for a more exciting end to this saga,punch ups, guns, driving through show room windows 
Glad you got what you wanted
I'm sure you will be back one day 
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| 7th Jan 2009 9:21 pm |
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981578y0gujfnj3
Member Since: 31 Dec 2008
Location: None
Posts: 13
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Parting with my first long awaited D3 after 6 days was like climbing into bed and finding a super model there only to be told not to touch her. it was enough to make any man physically sick!
I dont know what it would take to make me buy another one.
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| 7th Jan 2009 9:27 pm |
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WOODY179
Member Since: 01 Jun 2005
Location: Chesterfield
Posts: 3646
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Try another dealer that does not begin and end with S 1996 Discovery 1 300TDI ES Biarritz Blue, sold
1999 Discovery 2 TD5 ES Rioja Red, sold
2002 Discovery 2 TD5 ES Buckingham Blue, sold
2005 Discovery 3 TDV6 HSE Adriatic Blue, sold
2006 Discovery 3 TDV6 HSE Zambezi Silver, sold
2011 Discovery 4 SDV6 HSE Nara Bronze, sold
2016 Volvo XC60 D5 AWD Lux Nav Twilight Bronze, sold
2020 Range Rover Evoque P250 First Edition, Nolita grey, sold
2023 Range Rover Evoque P300e Autobiography, Carpathian grey
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| 7th Jan 2009 10:20 pm |
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goodfella
Member Since: 03 Apr 2007
Location: Salford
Posts: 533
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"Parting with my first long awaited D3 after 6 days was like climbing into bed and finding a super model there only to be told not to touch her. it was enough to make any man physically sick! "
Yes but it was probably a thai ladyboy anyway. Much like an BMW X5. Badda bing.......How you doin'?
Java black SE, standard spec. Clean and shiny.
_______________________________________________
Club TFC - Off Road Essentials
Club Tesco Finest Warranty
Club G4 Stickers even though it's not a G4
Club Rhino Rack
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| 8th Jan 2009 5:30 pm |
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gingerbiker
Member Since: 09 Jun 2008
Location: North Yorks
Posts: 201
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glad your happy, sad you dont think you can buy another one yet!
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| 8th Jan 2009 5:35 pm |
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Bodsy
Site Sponsor
Member Since: 06 Nov 2006
Location: In the Clubhouse
Posts: 21361
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Carrying on with the car analogy, your defender will be like getting into bed with a Lumberjack!!!!
Might be battered around the rim a bit, but it'll get you there however uncomfortably!!
Well I'll still enjoy my svelt luxurious 38D, 24, 35 Discovery 3 who caters for all my needs......  Bodsys Brake Bible
D4/D3 Remote FBH heat kits
BAS Remaps/ EGR Blank
Transmission Flush
Software updates/enabling
Clock/ SNOTM /3Flash / 4x4Info /BT Update /Service Reset/Error Codes / Gearbox Reset
See It Here
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| 8th Jan 2009 5:38 pm |
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Renny
Member Since: 30 May 2006
Location: Fife, Scotland
Posts: 292
  
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Andy-The-Landy wrote:
I dont know what it would take to make me buy another one.
As others have said, go to another dealer. Lakeland is not too far from you and has a very good reputation on here. A good friend (JMC) travels from just outside Aberdeen to Lakeland  I avoid 2 nearby Stratstones and have a 40 mile trip to my favoured dealer, Morrisons of Stirling. Renny Thomson
aka Scottish Scrutineer or MM0KOZ
MSA Scrutineer
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| 8th Jan 2009 8:17 pm |
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John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
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There's a service centre in Gateshead, that's even nearer, and seems to get good reviews on here. I think it's independent - someone knowing more will point you to it I'm sure. That said, Lakeland were excellent when I bought mine from them.
John 2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
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| 9th Jan 2009 11:13 am |
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John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
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Here they are:
http://www.teamvalleylandrover.co.uk/
I think this is the same one that people on here have used and liked. 2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
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| 9th Jan 2009 11:15 am |
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flinty99
Member Since: 17 Mar 2008
Location: Northumberland
Posts: 2558
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That the one John.. Great service centre with people who want to help.
I have used them a number of times now.
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| 9th Jan 2009 12:37 pm |
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rrsportalltheway
Member Since: 15 Jan 2009
Location: North East
Posts: 2
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Hi guys, I'm new on here but have been reading thru some of the threads and posts regarding tales of woe experienced by Andy and feel I have to add my tuppenceworth.
I run a Sport and a Disco, both of which I bought at Durham. Both cars TBH have had little niggles (which I firmly put down to L.R's lack of Q.C) but have found the guys at Durham more than willing and able to help with my problems.
Granted, last year there seemed to be a problem at the dealership, which I feel had loads to do with bad leadership rather than the guys "on the ground". But has been mentioned before the new DP seems sympathetic and more importantly seems to realise that "the customer is King".
I'm looking to chop the Sport soon, but can hand on heart say that if Durham can find me a deal I'm happy with then I'll be dealing with them. Don't sweat the petty things, pet the sweaty things!
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| 15th Jan 2009 5:10 pm |
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