Member Since: 29 Nov 2006
Location: North Yorkshire
Posts: 15260
This has got to be one of the best LR dealerships in the UK
Stratstones in Stockton!!
yes, a Stratstones ... but hear me out!!
Had my D3 serviced there recently because they'd price match.
Ripon Land Rover didn't even want to know!
However, after last service [where I had a door strike plate replaced] the door handle began to stick.
Also noticed one of the grommets on the RAI had disappeared.
I conveyed this to Peter [the Service Manager] who promptly took control and arranged a visit to me to inspect.
No ... this wasn't an excuse to get out of the office early!!
Peter visited me [at 6.30pm] after hours and I am 35 miles away from the dealership!!!
He had on him, a couple of sets of RAI grommets, that even TLO cann't get hold of.
We arranged my D3 would be booked in the next time I was in the area for the door handle problem to be fixed.
In the meantime they had already ordered [and sprayed silver] a replacement door handle ..which was needed.
I called at the dealership on Monday, but decided there and then that I'd like the gearbox oil changed [to cure a judder].
Initially I was leaving the D3, collecting a loan car and returning within 2 hours to collect my D3.
But they agreed to take my D3 and not only fix the door handle issue, but also carry out the gearbox oil change.
They quoted £195 for this, whilst my local garage quoted £220.
I returned at the end of the day only to be told they found a hairline crack on the gearbox sump plug and weren't happy to let it go.
So, unhappy with the volvo S40 they lent me, they put me in a FL2 to get home.
The following day, the new drain plug arrived and was fitted and Peter advised that he personally would be delivering my D3 back to me.
Again, a 70 mile round trip, Peter [the Service Manager] delivered my D3 to me at around 6.30pm.
My D3 went in to them full of mud splatters and all the grime of winter.
But came out, not just with a basic jet wash down, but a full valet, inside and out [including between the doorchecks].
[Note on the pic how the water 'beads' on all external parts - body, arches, RAI, tyres etc.]
Click image to enlarge
I didn't buy the D3 from them!!!
My D3 is well out of LR warranty!!
Yet, I receive such and exceptional service.
to Stratstones, Stockton and in particular to Peter.
Oh, and by the way, the price for the oil change was actually £10 less than they originally quoted.
A real, proper, caring LR dealership !!...... always on the road less travelled 🚧
27th Mar 2009 10:34 pm
POINTYED
Member Since: 22 Mar 2008
Location: BURY,LANCS
Posts: 2758
life is tooooo short.enjoy the moment.dont worry be happy
club BSS
27th Mar 2009 10:37 pm
Bodsy Site Sponsor
Member Since: 06 Nov 2006
Location: In the Clubhouse
Posts: 21361
Sorry Ron, I must have mis-read your post... I thought it said Stratstones, but that can't be true...... Bodsys Brake Bible
Clock/ SNOTM /3Flash / 4x4Info /BT Update /Service Reset/Error Codes / Gearbox Reset See It Here
27th Mar 2009 10:56 pm
ronp
Member Since: 29 Nov 2006
Location: North Yorkshire
Posts: 15260
Yep Ian, I'm a firm beleiver of, it's not 'the name over the door' ...
but 'the people you deal with' that make or break a company!!
And yes ..... as your eyesight and hearing are failing you ...
it is a STRATSTONES branch!!...... always on the road less travelled 🚧
Last edited by ronp on 27th Mar 2009 11:04 pm. Edited 1 time in total
27th Mar 2009 11:03 pm
ad15
Member Since: 14 Dec 2008
Location: up that tree
Posts: 4866
credit where's it's due....
27th Mar 2009 11:04 pm
character
Member Since: 01 Jan 2008
Location: wiltshire
Posts: 5781
The power of this forum hey guys, lets hope other LR stealers within the group take note
PS, I'm there tomorrow, well when I mean "there" I mean collecting a DB9 volante from stratstones of mayfair
27th Mar 2009 11:06 pm
John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
Really? Sure it wasn't Strotstones... or Stratstains... ?
Dead pleased it worked out. Doesn't it just give you a warm fuzzy feeling!2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
to Stratstones, Stockton and in particular to Peter.
