Member Since: 29 Nov 2006
Location: North Yorkshire
Posts: 15263
Ripon Land Rover.
Got some good news in the pipeline for those who were having issues with Ripon Land Rover - me included.
I have some inside information and a good fix is on it's way; personally i'm delighted it's going to happen.
Sorry, cann't say much for now, but will keep you posted.
Hopefully faith will be restored in this one time unique, classic and independant dealership.
Watch this space.
...... always on the road less travelled 🚧
As long as Stratstones are not taking over.
"I know that you believe that you understood what you think I said, but I am not sure you realize that what you read is not what I meant"
23rd Sep 2009 9:44 pm
ronp
Member Since: 29 Nov 2006
Location: North Yorkshire
Posts: 15263
CG, I said ..... 'Good News'
...... always on the road less travelled 🚧
23rd Sep 2009 9:48 pm
davesimmons
Member Since: 11 Feb 2006
Location: Alberta
Posts: 733
so come on Ron, what's happening there, we use them and have been happy with their service Welcome to the Global Warming Corner.
24th Sep 2009 8:48 am
oldpostbob
Member Since: 23 Apr 2007
Location: North Yorkshire
Posts: 45
Is this to do with a new member of staff???
24th Sep 2009 9:24 am
DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4401
You have purchased the franchise and are going to be DP ?SOLD - 23my Range Rover Sport D300 Dynamic SE
24th Sep 2009 9:28 am
Willy Eckerslike
Member Since: 12 Jan 2009
Location: N Yorks
Posts: 1612
Aha, congratulations ronp, about time, used car salesmans a good job nowadays Ron, don't be shy.Club Pie n Pea
One life....Fish it
D3 Gone but not forgotten
Club Men of Oak
Club Walnut sniffers
D4 Van owner
Ents long lost Uncle
24th Sep 2009 10:16 am
Bernie
Member Since: 22 Sep 2005
Location: North Yorks
Posts: 107
Ronp, Any update on Ripon yet?
Cheers
Bernie
9th Oct 2009 1:57 pm
ronp
Member Since: 29 Nov 2006
Location: North Yorkshire
Posts: 15263
Yep, can now update - they have a new Service Manager
If inclined, please read on.
I used to really rate RLR, in fact moved my business from my supplying dealer [Armstrong Massey] to them and had enjoyed good service until recently - see this post:
http://disco3.co.uk/forum/topic28869.html
Then more recently when my D3 was in RLR to diagnose a loss of coolant fault I was told fairy stories by their "technician".
1] I needed a new EGR cooler - wrong! it was the Oil cooler as diagnosed and sorted by local independant.
2] At same time was also told I needed a new EGR valve = £165 of MY money - it didn't need a new EGR cos they're blanked off !!!
3] Told that when I top up coolant [until repaired] that I must use antifreeze/water mixture as the D3 will sense if I only use water and throw up an engine management fault - utter tosh, there is no system in the D3 that can analyse concentration of coolant.
4] Been charged twice for a couple of jobs which they failed to rectify the first time.
5] Courtesy vehicles are sh*t - worst was a 'W' reg ford Escort !!
So in light of above experiences and getting totally peeved off with them, I had started moving my servicing business elsewhere.
Moved it to Stratstones in Stockton ....yes a Stratstone dealership.
They were very keen for the business, priced matched the keenest prices and even travelled the 140 mile total round trip to collect & return my D3.
And I got especially good personal service from Peter Munroe their Service Manager - see this post.
http://www.disco3.co.uk/forum/viewtopic.php?p=445581#445581
So the good news is Peter has now joined Ripon Land Rover as Service Manager.
I'm due a meeting with him soon to update him on my experiences.
Hopefully he'll then kick some butt and turn this into a terrific dealership....... always on the road less travelled 🚧
9th Oct 2009 2:37 pm
davesimmons
Member Since: 11 Feb 2006
Location: Alberta
Posts: 733
Good news, ours is due it's service and I must admit that their loan cars are sh*t, most places try to put you into something newer or next model up to try and entice you to upgrade, not with RLR, their loaners make you think that your present car is the best thing since the wheel was invented service has been pretty good though although they have had their moments, looking forward to seeing what they are charging for a 4th year 60k service ( any ideas )
Otherwise 7 out of 10 Welcome to the Global Warming Corner.
Slightly
Just had mine at Copley, twice in two weeks, (parts ordered!)
Both times, no replacement car, unless i could wait 3 weeks, then it was a Vectra
With a £500 excess!!!
Booked into a hotel for the night, much easier & less The music business is a cruel and shallow money trench, a long plastic hallway where thieves and pimps run free, and good men die like dogs. There's also a negative side.
Always enjoyed good service from Stratstones of Stockton's service department and now they've lost the reason why!
I hope he's not being replaced by the guy who used to run Ripon Land Rover's service department Now an ex-D3 owner after 7 happy years. Miss the car but not the big bills
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
so come on Ron, what's happening there, we use them and have been happy with their service 
