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jocurran
Member Since: 23 Jul 2008
Location: Dawesville, Western Australia
Posts: 40
  
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| Disco 3 Service in Darwin |
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Has anyone had a recent experience with Darwin Land Rover
I will be there in a week or so and the D3 is about due for a 72K service 2007 Zermatt Silver Td6 SE, ARB Front Bar & Safari Snorkel, Mitchell Bros Hitch, FrontRunner Roof Rack, Traxide Dual Battery Kit
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 29th Jul 2010 12:43 pm |
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troppo
Member Since: 20 Feb 2010
Location: Darwin
Posts: 3
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Had a service done a few months ago. They don't seem that great. Poor customer service, and they complain a lot about Land Rovers. The service guys certainly prefer the Mitsubishi's! They were even worse for parts and accessories. Rarely had prices on hand and had to ask them to follow up to get prices. It all seemed too hard for them to bother.
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| 1st Aug 2010 3:53 pm |
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Bushwanderer
Member Since: 27 Nov 2007
Location: Northern Rivers, NSW, Australia
Posts: 2050
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Hi Jo,
The consensus seems to be that Alice Springs is much preferred, if you have that option.
Best Wishes,
Peter The Bearded Dragon
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| 1st Aug 2010 11:51 pm |
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caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
 
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Yup, the best dealer in Darwin is in Alice.  “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 2nd Aug 2010 1:28 am |
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WayneD
Member Since: 11 Sep 2007
Location: Sydney Darwin ,Singapore, USA, UK and now country NSW
Posts: 531
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I was up in Darwin 2 weeks ago and went out with my daughter who is looking for a new car. Its seems that because there is just one of each vehicle franchise they are very laid back and basically know that if you want to buy a Holden, Ford etc etc they believe thay have the market stitched up. When I got to Sydney I rang the Holden dealer at Alice Springs and we saved $1500 right away, including shipping costs to Darwin.
So I think the same mentallity may be at play for servicing Take the road less traveled. Dual battery system.ORS drawers,LR cargo Barrier.ARB Bull bar,side protection bars,Mickey Thompson ATR's 17" rims, Rear wheel carrier, radiator guard TPMS Mitchell Bros Tow Hitch LR RAI Steel Rims , GME UHF, Off Road GPS, Llams (yet to be fitted)
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| 2nd Aug 2010 1:41 am |
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jocurran
Member Since: 23 Jul 2008
Location: Dawesville, Western Australia
Posts: 40
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Thanks for your replies, have now booked a service when we get to Alice later this month, it will be about 3K past the 72k mark but I think worth the wait  2007 Zermatt Silver Td6 SE, ARB Front Bar & Safari Snorkel, Mitchell Bros Hitch, FrontRunner Roof Rack, Traxide Dual Battery Kit
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| 3rd Aug 2010 10:13 am |
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Bushwanderer
Member Since: 27 Nov 2007
Location: Northern Rivers, NSW, Australia
Posts: 2050
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 The Bearded Dragon
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| 4th Aug 2010 1:51 am |
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garryc
Member Since: 08 May 2007
Location: Adelaide Hills
Posts: 259
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troppo wrote:Had a service done a few months ago. They don't seem that great. Poor customer service, and they complain a lot about Land Rovers. The service guys certainly prefer the Mitsubishi's! They were even worse for parts and accessories. Rarely had prices on hand and had to ask them to follow up to get prices. It all seemed too hard for them to bother.
Everything is too hard in Darwin, especially customer service.  The previous LR dealer was hopeless, I would have hoped that the Mitsubishi dealer would have been better, but that is Darwin. The previous dealer when I was living there, charged me $140 for oil , $65 for air filter on my D2 and quoted me $395 for front mud flaps which I got from Adelaide for $95 delivered overnight. Suttons in Alice are very good, have known them for years and have good service and prices.  2013 D4, E-diff, Vision pack
Never propose to a Yak
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| 5th Aug 2010 5:17 am |
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jocurran
Member Since: 23 Jul 2008
Location: Dawesville, Western Australia
Posts: 40
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Just to update my earlier post, had the D3 serviced with Suttons in Alice, turned out to be expensive as by the time I got there the Windscreen needed replacement and the battery was on iits last legs, ,fortunately they had a LR one in stock ($318) also though not due at 72K I had the fuel filter changed as we had been outback for a while, and whilst removing the water sensor the threaded portion snapped requiring a new sensor ($149), their comment was it must have been screwed in too tightly at the last change! They also found all the front prop shaft / differential bolts loose, the front differential had been changed under warranty by S.outhside LR in Brisbane a few months ago.
My only negative observations were
1) They have no diagnostic equipment its away being repaired somewere!
2) With regard to the water sensor they did not have one in stock and there was a 3.30 pm cut off to get one from Melbourne and though they could have advised me earlier it was after 4 when I went to get the D3 that I was told about it which resulted in a 2 day delay leaving Alice instead of next day as planned and as the filter had been fitted without the sensor, when the sensor was available it had to be removed / refitted / reprimed with subsequent labour costs and though asked for no reduction in the same.
So I suppose I can say I was 95% pleased with Suttons which for LR stealers I suppose is good.
I had an earlier service done at Mac LR / Ford in Millicent that I can honestly say was excellent and reasonably priced 2007 Zermatt Silver Td6 SE, ARB Front Bar & Safari Snorkel, Mitchell Bros Hitch, FrontRunner Roof Rack, Traxide Dual Battery Kit
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| 22nd Aug 2010 12:25 pm |
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Bushwanderer
Member Since: 27 Nov 2007
Location: Northern Rivers, NSW, Australia
Posts: 2050
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Hi jocurran,
I'm sorry about the hassles that you had in Alice. They are atypical.
Nevertheless, it sounds like they checked your D3 over carefully.
Best Wishes,
Peter The Bearded Dragon
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| 23rd Aug 2010 4:35 am |
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Gazan1
Member Since: 28 Aug 2008
Location: Adelaide
Posts: 17
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After my Fire under "FIRE - FIRE - FIRE" i spent 13 weeks in b  Darwin. I have nothing good to say about the NT Auto Group and their Service Managers. It appears everyone has had the same experiences that I did. When I collected my car.... naaa I won't go on.
Just don't beak-down in Darwin. If you are in need of extensive work ship it to Adelaide and fly down. It will be much cheaper and quicker in the long run.
Gaz
Dam I thought I had that out of my memory cells.... 2006, TDV6SE, Zambezi Silver
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| 14th Jun 2011 1:10 pm |
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bmalpass
Member Since: 20 Aug 2009
Location: Sydney
Posts: 41
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Hi jocurren
Thanks for the update on Alice 72 service. I am coming back from cape York and will be heading towards Alice and will also need a 72km service...can you tell me how much the actual service was so I have an indication? I am also under extended warranty
Thanks
Ben
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| 16th Jun 2011 9:59 am |
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