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RetiredBob
Member Since: 23 Feb 2006
Location: New South Wales
Posts: 183
  
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| Landrover Roadside Assistance |
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I have just received a renewal notice for my Landrover Assist policy(I am out of warranty) and decided to check out the actual policy for Landrover Assist. Just in case there was a change I asked Landrover Assist for and received a copy of the policy.
The wording of the document contained one paragraph that really caused alarm bells to ring>>>>  
Towing Limitations
Towing will only be provided for eligible vehicles weighting less than 2,500 Kg at the time of breakdown. Vehicles exceeding this limitation will be offered towing at the driver’s expense.
Note the weight limit. 
How can this be when the basic weight for the Discovery 3 TDV6 as per the Owner's Handbook is 2,494 - 2718 kg and the Maximum Gross weight 3,180 - 3230 kg.? With just basic necessities when travelling the weight would be approximately 3,000 kg.
I have responded to Landrover and they told me to contact their normal assist number for assistance about the policy. I have done this and have been given a bit of a run around with several people but now one kind sole has indicated that he will follow it up and let me know. I was also informed that no LR D3 has ever been refused towing for weight. This may be so, but what if the letter of the document is enforced. No LR D3 would be eligible.
I have also contacted NRMA and their weight limit is 3,500 kg for the Premium Care package. Seeing we are normally assisted by NRMA or other sister organisations you would assume that 3,500 kg would be OK.
I am waiting for their reply. Will keep you advised. Retired Bob
2005 Disco 3 HSE TDV6 (Dual Battery, Snorkel, Nudge Bar, Kaymar Spare Wheel Carriers, Long Ranger Aux Tank. LED Shunt, Centre Console Cooler, New Tail Shaft, New Gear Box, Rigged for towing) Towing Trakmaster Van as often as possible
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 18th Nov 2009 3:55 am |
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caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
 
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I rember that coming up when I bought mine, thought they would have changed mine. Misleading to sell a vehicle with an assistance package that does not offer what it says.  “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 18th Nov 2009 6:37 am |
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jonesy63
Member Since: 17 Oct 2006
Location: Didn't we have a lovely time, the day we went to ...
Posts: 848
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| Re: Landrover Roadside Assistance |
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RetiredBob wrote:I have also contacted NRMA and their weight limit is 3,500 kg for the Premium Care package. Seeing we are normally assisted by NRMA or other sister organisations you would assume that 3,500 kg would be OK.
Hmm... I thought that LR Roadside Assistance was just NRMA Premium Care? All the (way too many) times I have used it, the people on the phone have not hidden the fact they were NRMA Premium Care employees. This was especially the case when the first HPFP died and tried to drown the turbo. They wanted to tow me to Dubbo rather than my dealer, as it was LR's policy - not theirs.
I might check what the difference is between these two choices, as mine is now due for renewal.
Cheers,
Rob
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| 18th Nov 2009 10:23 pm |
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Bunta
Member Since: 31 Jul 2008
Location: Mudgee NSW
Posts: 14
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Will Land Rover have a vehicle recovered from its stranded location or must it find its way to a road? There aren't many 4wd recovery vehicles around the place and conventional flatbeds and tow trucks can experience major problems when negotiating tight corners and steep inclines, even on gravel roads and tracks. The final decision on whether to recover a stranded machine lies with the local towing contractor.
Also check that the vehicle will be taken to your dealer of choice and not just to the nearest Land Rover dealer.
Regards,
Bunta
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| 18th Nov 2009 11:53 pm |
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RetiredBob
Member Since: 23 Feb 2006
Location: New South Wales
Posts: 183
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No reply from Landrover Assist. Rang again two days ago and was informed that they are still working on it and waiting for a response from ??????? re the weight limit.
Waiting, waiting. 
In the meantime i am looking at the NRMA Premium but there are a couple of things in it that worry me i.e. 100 km towing limit in remote areas. Not much chop in outback areas
Maybe if a few others rang Landrover Roadside Assistance - Customer Service and asked the same question re weights we may get an answer quicker - then again I may be expecting too much. Retired Bob
2005 Disco 3 HSE TDV6 (Dual Battery, Snorkel, Nudge Bar, Kaymar Spare Wheel Carriers, Long Ranger Aux Tank. LED Shunt, Centre Console Cooler, New Tail Shaft, New Gear Box, Rigged for towing) Towing Trakmaster Van as often as possible
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| 27th Nov 2009 4:00 am |
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Swampy
Member Since: 29 Jul 2006
Location: Port Stephens
Posts: 21
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Landrover Roadside Assistance.
Recently I had to phone L/R Assist as was in need of towing to the nearest dealer. We were towing a van and was told that they would only transport the vehicle and not the van. Luckily we also had NRMA Premium Care and they were excellent. No dramas about transporting both and also covered accommodation costs. L/R Assist is now run by a non L/R aligned (read Insurance) company called Mondial. L/R NON ASSIST![/b]
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| 21st Sep 2010 8:47 am |
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DingMark
Member Since: 14 Sep 2007
Location: Perth Oz or Erbil, Iraq
Posts: 388
 
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In January 2008 I was on the dirt road between Tilpa and Wilcannia, parallel to the Darling River in my old D3 V8. The rear park brake decided to drag and ended up seizing up, catching fire (!) and bringing our return to Perth to a sudden halt. Since we were on a named road, LR Assist took the loaded D3 and our 1 Tonne camp trailer (towed behind the recovery vehicle) to the nearest dealership (Dubbo, 550 km away), paid for 2 nights in a motel, and 2 days of a rental car. I had paid for the premium cover through RACWA (probably same as NRMA premium care) but found out that if interstate, the "agreement" between the auto clubs is that they would only pay for a tow to the nearest workshop (Wilcannia, which I somehow wouldn't want touching the D3). This is a trap to be aware of. While LA Assist didn't pay for the Dubbo-Sydney-Perth flights for 5 of us, and 10 weeks later the return flights for 2 of us to pick up the D3, I thought it was pretty good cover and was delighted with how LR Assist got us safely through Wilcannia!
I would suggest that if LR Assist were contacted for a long-distance tow, you ask them the name of the towing contractor being used. Then have a friendly chat with the towing contractor and tell him your situation. At worst, it may require a bit extra $$ to pay for towing a trailer (or extra load). Jim Dowell - D4 HSE TDi, 12,000 hydraulic winch & hidden winch mount, MTRs, TyreDog, Traxide 2 x aux battery system, fixed air compressor, Dolium roof rack, MitchHitch.
RIP 2005 D3 HSE V8 5 seater gold (stolen and torched)
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| 21st Sep 2010 10:58 am |
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barryp
Member Since: 24 Dec 2006
Location: Sydney
Posts: 138
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Interesting that I just rang NRMA to register an additional vehicle that was just out of its executive road service cover provided from its purchase some years ago.
The NRMA operator noticed that I had an LR3 on Classic cover and said, you are aware that at 2.7 tonnes you may be charged for towing if required outside of the metro area of Sydney. We only cover up to 2.5 tonnes.
Note that this was an unsolicited comment from an NRMA operator.
Provided this feedback out of interest.
I have kept my NRMA classic cover on the LR3 and will argue if I have an issue if ever required.
Regards,
Barryp 2017 Range Rover Sport TDV6 L494 Fuji White
2011 Range Rover Sport SDV6 L320 Fuji White Loved but GONE
2010 TRAKKA Motorhome Fiat Ducato GONE (What a dud, don't buy one)
2006 Discovery 3 SE TDV6 Automatic Chawton White/Ebony. Loved but GONE
2006 BMW X5 diesel White/Charcoal, Bought new, gone after 12 years! Excellent vehicle.
Ex Member Range Rover Club NSW
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| 31st Mar 2011 8:00 am |
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Bushwanderer
Member Since: 27 Nov 2007
Location: Northern Rivers, NSW, Australia
Posts: 2050
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Hi barry,
Just because you argue, it doesn't mean that you will win.
Considering some of the areas I go, I have the premium cover for peace of mind.
Best Wishes,
Peter The Bearded Dragon
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| 1st Apr 2011 12:31 am |
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barryp
Member Since: 24 Dec 2006
Location: Sydney
Posts: 138
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Hi Peter,
Premium cover is no doubt the solution although the NRMA operator didn't offer it to me as a solution, which is surprising.
Regards
Barryp 2017 Range Rover Sport TDV6 L494 Fuji White
2011 Range Rover Sport SDV6 L320 Fuji White Loved but GONE
2010 TRAKKA Motorhome Fiat Ducato GONE (What a dud, don't buy one)
2006 Discovery 3 SE TDV6 Automatic Chawton White/Ebony. Loved but GONE
2006 BMW X5 diesel White/Charcoal, Bought new, gone after 12 years! Excellent vehicle.
Ex Member Range Rover Club NSW
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| 1st Apr 2011 6:30 am |
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Dan W
Member Since: 21 Jun 2008
Location: Brisbane
Posts: 355
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I have LR Assist (as part of my extended warranty) and i also pay for RACQ Ultra Care. If one refused to tow me, I'd call the other and get them to carry half each......
Mind you if you see my Key Fob thread you'll see the RACQ Ultra Care let me down the one time I've called to use it in 10 years.... 2012 MY13 SDV6 SE D4 Ipanema Sand with Almond leather
2012 TDI Passat - they reckon the DSG is crap, I reckon it's awesome
2010 MY11 Mitsubishi Challenger - Gone (it was a "Challenging Year")
2007 MY08 TDV6 SE - gone
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| 5th Apr 2011 9:42 am |
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barryp
Member Since: 24 Dec 2006
Location: Sydney
Posts: 138
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Hi DanW,
LR Assist and BMW Executive care both use the NRMA in NSW.
Only had to use LR Assist once with a flat battery on the LR3 and they summoned the NRMA to fix the problem.
Probably overkill to have LR Assist and the RACQ.
Regards
Barryp 2017 Range Rover Sport TDV6 L494 Fuji White
2011 Range Rover Sport SDV6 L320 Fuji White Loved but GONE
2010 TRAKKA Motorhome Fiat Ducato GONE (What a dud, don't buy one)
2006 Discovery 3 SE TDV6 Automatic Chawton White/Ebony. Loved but GONE
2006 BMW X5 diesel White/Charcoal, Bought new, gone after 12 years! Excellent vehicle.
Ex Member Range Rover Club NSW
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| 7th Apr 2011 4:40 am |
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