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| Are you happy with customer service? |
| very happy |
34%
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34% |
[34] |
| pretty good |
24%
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24% |
[24] |
| meet my minimum expectations |
9%
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9% |
[9] |
| not really |
11%
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11% |
[11] |
| leave a lot to be desired |
10%
|
10% |
[10] |
| Where else can I take my LR for servicing |
12%
|
12% |
[12] |
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| Total Votes: 100 |
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MJC73
Member Since: 10 Jan 2006
Location: Gold Coast
Posts: 100
  
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Have to concur with the thoughts on Bruce Lynton here on the Coast - very professional.
We did have a few issues with sorting out the corporate servicing plan which meant my first attempt at the service was incomplete but they did sort these out and they gave me the new diesel Freelander as a loaner - no danger of me downsizing, the experience made me appreciate the space and driving dynamics of my Disco even more
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 14th Nov 2007 5:00 am |
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pbhawkin
Member Since: 14 Dec 2006
Location: Mudgee
Posts: 377
 
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Interesting so far both Aussie D3 and UK D3 owners rate LR dealers at 41% each for poor or minimum service standards!
Out of 698 people to look at this thread only 37 have voted (just over 5%). So either a few people are VERY interested in the poll and keep coming back every day to see what it is now  or 95% of D3 owners either don't want to comment/can't be bothered  or don't understand the question/never had a service  regards
Peter
__________________________________________
Oct 2013 SDV6 3.0 HSE.
2007 TDV6 SE E-diff, adaptive lights sold 1/2014
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| 27th Nov 2007 3:53 am |
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caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
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II find it interesting that few have been really unhappy with their dealer.
I think those who said minimum expectations met could either be satisfied with no problems or have a dealer with a poor attitude.
Minimum expectations could be read as satisfactory by some.
The way the question has been asked is there are six options of satisfaction..............lets say
1.
2.
3.
this is above average
4.
5.
6.
This is below average
It is difficult to know what anyone may understand what minimum requirement means as it will mean different things to different people.
For those who voted 'met minimun requirement' what did you mean by this?
Interesting poll though.  “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 27th Nov 2007 5:09 am |
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pbhawkin
Member Since: 14 Dec 2006
Location: Mudgee
Posts: 377
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CaverD3,
Exactly. Subjective feelings are what matter, as it is how each customer FEELS they have been treated NOT neccessarily how they HAVE been treated that matters. Regardless of how the dealer feels they have dealt with the matter it is HOW the CUSTOMER feels htey have been dealt with the counts.
So, sure my expectations might be high and the dealer only just meets what I consider to be the minimum I would accept whereas someone else (who receives exactly the same treatment as I do) might rate them good because their previous experiences elswhere were so bad!
Of course there are extremes at either end with some customers never being satisfied by whatever a dealer does and some customers very happy to pay for poor qualtiy parts and workmanship for whatever reason.
I am also interested in the 'human' nature of the poll as to why so many people look at it but do not vote? It's not exactly a confusing title, so one would think that people did not need to open the thread to see what it was about. And if people are that interested in what it is about and open it then why not do one more click and vote on their experience?
5% here and 10% in the UK of people who looked have voted. Lots of intriguing whys and wherefore come to mind (maybe have to much time on my hands and need to get out and drive more!!).
addit: Also very interesting that only 5% sit on the fence if you like with the 'meet minimum expectations' question and most people are polarised on either side. UK experience is a bit different. regards
Peter
__________________________________________
Oct 2013 SDV6 3.0 HSE.
2007 TDV6 SE E-diff, adaptive lights sold 1/2014
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| 27th Nov 2007 5:22 am |
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WayneD
Member Since: 11 Sep 2007
Location: Sydney Darwin ,Singapore, USA, UK and now country NSW
Posts: 531
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How is this for after sales service. Recently the purchaser of a RR Sport took his vehicle out on the sand with the whole family in the vehicle. He got bogged and could not get the vehicle out. He rang the sales manager at Purnell Bros Sydney and the manager drove out and pulled him out. Good work you may say, but it was 10pm at night (very dark in Ozz at that time) needless to say the Sales Manager was not impressed that the vehicle was taken out at night and with no other vehicle and no recovery gear. Looks like some training is in order here!! Take the road less traveled. Dual battery system.ORS drawers,LR cargo Barrier.ARB Bull bar,side protection bars,Mickey Thompson ATR's 17" rims, Rear wheel carrier, radiator guard TPMS Mitchell Bros Tow Hitch LR RAI Steel Rims , GME UHF, Off Road GPS, Llams (yet to be fitted)
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| 5th Dec 2007 2:15 am |
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Rob Bruce
Member Since: 18 Jun 2006
Location: Canberra
Posts: 687
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OK here is my six peneth worth, my dealers team are plesent and try to be as helpfull as possible, but I suspect like most buisnesses it is ni on impossible to get staff, they also deal with at least two other brands as well, they alwayse seem to have a full workshop which means for serviceing bookings have to be made well in advavce but that is ok, The way it took so long to do my steering and suspension disapointed me but I think they finally may have it fixed.......I hope 
Rob
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| 5th Dec 2007 7:20 am |
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robertpearse
Member Since: 09 Dec 2007
Location: Woodend
Posts: 31
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| Very Happy with LR dealer in Port Melb Vic. |
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Peter Smeig and ? Pearce, the boss in servcie, are great guys and really know their stuff. Never been a problem with anythig except tyre wear on the OE Googyear Wranglers however they have been help full, esp Peter, in trying to gete resolution. Have just changed over to Cooper HT+ (see seperate thread) with the help of guys in this site. Peter has saved me a lot of money with an wheel alignment comment of his which will save me from an impropper alignemnt from a tyre dealer. See other thread for full details.
Cheers
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| 14th Dec 2007 10:40 pm |
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catweasel
Member Since: 05 May 2006
Location: Bundaleer
Posts: 4805
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are you happy with your LR dealer
NO
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| 15th Dec 2007 6:35 am |
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caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
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CW
New dealer or just mislaid the old one? “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 15th Dec 2007 6:54 am |
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sideview
Member Since: 02 Dec 2006
Location: in the valley
Posts: 1663
 
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I was very happy with my dealer in Clearwater (Florida). Will be making my first visit to new dealer in Richmond (VA) for service soon. I hope they are good - although when we asked about a loner car when mine is in service, they said no 'Since I didn't purchase the auto from them.'  WTF?? I'm not so good at giving advice...may I offer you a sarcastic comment instead?
Haiti Earthquake Relief: Donate Your Frequent Flier Miles
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| 15th Dec 2007 9:49 pm |
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catweasel
Member Since: 05 May 2006
Location: Bundaleer
Posts: 4805
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caverD3 wrote:CW
New dealer or just mislaid the old one?
performing below expectations and lacking some professionalism and courtesy
Sideview, they may be worried about paying for repairs. show them your assets and I'm sure the loaner will be forthcoming
or fith
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| 15th Dec 2007 11:07 pm |
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pbhawkin
Member Since: 14 Dec 2006
Location: Mudgee
Posts: 377
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bump regards
Peter
__________________________________________
Oct 2013 SDV6 3.0 HSE.
2007 TDV6 SE E-diff, adaptive lights sold 1/2014
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| 15th Jan 2008 10:13 pm |
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PierreJ
Member Since: 22 Aug 2007
Location: Perth, W.A.
Posts: 448
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Yip. As per the other post, Johnathan at Barbagallo's was an absolute pleasure to deal with.
My first service in Aussie Land, and it was great.
Surely miss the guys at LR Bedfordview in RSA, but now not as much anymore. Why is the fear of long words called hippopotomonstrosesquippedaliophobia?
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| 16th Jan 2008 2:07 am |
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bashir
Member Since: 04 Jan 2005
Location: Huon Valley, Tasmania
Posts: 154
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Baggy wrote:I'm very happy with my dealer Trivett - Alexandria (used to be in Surry Hills).
I can highly recommend Rob Carrington in sales; great customer attitude, loves his product, wont BS you, and will look after you long after the sale! I've had to go back to Rob on a couple of things and he looked after everything.
Fred the LR service manager knows his product & explains any issues. He's prepared to listen as well, so we've had a few healthy debates!! Between Fred and his colleague David, I feel looked after pretty well.
Vic
i agree totally with Vic ... same mob (actually same sales guy too)
fred in service is great. i have dealt with fred pretty soon after delivery - especially through suspension fault dramas. always co-operative and open-minded with the issues and resolution.
both the car and myself have been looked after pretty well 2009 Discovery 4 3.0 TDV6 HSE
1985 LR 110 County 3.5 V8
(what options?!)
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| 16th Jan 2008 9:19 pm |
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Rob Bruce
Member Since: 18 Jun 2006
Location: Canberra
Posts: 687
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I must change my previous post to NO NO NO I am not at all happy with the P  CKS.
Rob
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| 29th Jan 2008 5:47 am |
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