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| Are you happy with customer service? |
| very happy |
34%
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34% |
[34] |
| pretty good |
24%
|
24% |
[24] |
| meet my minimum expectations |
9%
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9% |
[9] |
| not really |
11%
|
11% |
[11] |
| leave a lot to be desired |
10%
|
10% |
[10] |
| Where else can I take my LR for servicing |
12%
|
12% |
[12] |
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| Total Votes: 100 |
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adzee
Member Since: 18 Sep 2011
Location: Melbourne
Posts: 17
  
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Neil Pettersen wrote:adzee wrote:
.... Then when I wish to test drive they want to come with me....
That's not unusual . Many ask for a driver lic. and even require an insurance liability
( first $1750 of damage you cause during drive; accompanied or not ) to be
signed - LR , BMW , Lexus , spring to mind. Others don't bother with anything
whatsoever !
I don't expect to get in the car without signing anything, but at least let me inspect it without them in it! They continually talk so you cant listen for anything unusual and so I always say thanks but no thanks. 
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 21st Sep 2011 3:21 am |
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Chimpy
Member Since: 27 Oct 2010
Location: Nelson Bay
Posts: 10
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G'day
I had a bit of a "clunk" in the front end when putting power on and off at low speed so took it to The official mob near Newcastle. The diagnosis I got was "excess play in the diff- you need a new diff @ $2500 + labour". Something didn't feel right so got a second opinion from All4x4. Within minutes I was shown "the worst control arm bush we've ever seen", so a new set of lower control arms and she drives like new 
I'm absolutely disgusted with LR and can only imagine the death and destruction that would have been wreaked had I been stiffed for a new diff and still had the same problem 
All4x4 get all my work now
Cheers
Chimpy Thou shalt not let moochers into thine hut
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| 17th Nov 2011 6:16 pm |
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stewmair
Member Since: 27 Jan 2007
Location: BENDIGO
Posts: 68
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The aforementioned clunk turned into mighty hammering on the corrugations pulling a 2.5 tonne van to the cape via the bypass roads. Back in Melbourne; rapid confirmation of diagnosis at Melbourne Land Rover and the plasticine arms and bushes replaced with steel at service at manageable cost. Happy chappy, 135k and sweet as new.
Intercooler hose replaced in Cairns by Trinity who were also rapid, accurate and at reasonable cost. LR assist went out of their way to be helpful. Cooper S/Ts, Dynamic 17x7s, Rotronics 3 way battery control, Boab drawers, Polaris camera, Mitch Bros tow, 4x4Intell wheel carrier and cargo barrier, Obie's rear wndow protector, Windcheetah roofrack, Featherlite rooftop tent, Faultmate, Trakmaster Nullabor 17. VK3PR VHF UHF.
Rover 75
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| 17th Nov 2011 9:11 pm |
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caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
 
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Chimpy,
Clunk from front end should be obvious as bushes. 
Who are the 'official mob near' Newcastle? I know Alto pulled out. Do they just do service. “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 17th Nov 2011 11:01 pm |
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stewmair
Member Since: 27 Jan 2007
Location: BENDIGO
Posts: 68
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It was too Cooper S/Ts, Dynamic 17x7s, Rotronics 3 way battery control, Boab drawers, Polaris camera, Mitch Bros tow, 4x4Intell wheel carrier and cargo barrier, Obie's rear wndow protector, Windcheetah roofrack, Featherlite rooftop tent, Faultmate, Trakmaster Nullabor 17. VK3PR VHF UHF.
Rover 75
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| 17th Nov 2011 11:36 pm |
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Chimpy
Member Since: 27 Oct 2010
Location: Nelson Bay
Posts: 10
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It was Hunter Land Rover. I can't praise the guys at All4x4 enough. They are quite passionate about LR's and even in just customer service they put Hunter to shame
Cheers
Chimpy Thou shalt not let moochers into thine hut
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| 18th Nov 2011 10:05 am |
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