Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
LRA, Enterprise & Guy Salmon Thames Ditton
Further to my well documented 'battery' light issue at Hogmoor on Sunday, I can happily report that the motor is back in my possession with a brand spanking new alternator, full valet, a happy smile and a tin of boiled sweets to boot.
What a truly painless exercise.
Sunday 30th Aug - Hogmoor, Hampshire
16.02 - Called LRA to report issue
16.32 - LRA calls to confirm tech attendance
16.42 - LRA tech call to discuss issue - decided it could not resolve at roadside as suspect alternator.
16.52 - LRA call to say recovery truck on the way
17.25 - Loaded onto recovery truck
18.30 - Arrive home
Monday 31st Aug (Bank Holiday)
Cleaned motor for 4 hours
Tuesday 1st Sept
10.38 - called LRA to ask for motor to be recovered to GSTD and arrange replacement vehicle
10.49 - LRA confirmed recovery and arrangement with Enterprise
10.51 - Enterprise call from Epsom to say a vehicle would be delivered in about an hour.
11.45 - Vehicle recovered by AA Recovery
11.55 - Enterprise turn up with an 09MY D3 SE in Grey (but cream interior - yuk )
Wednesday 2nd Sept
14.38 - GSTD call to say my motor is ready
16.12 - I arrive at GSTD, call Enterprise to notify of SE drop-off - I collect a complimentary tin of dusted boiled sweets from reception ...mmmmm.
16.15 - Kayleigh ( 8) ) drops my motor off at the reception door - Kayleigh said "There you go Mr G, all done, new alternator fitted for you under warranty - the technician said he hadn't seen so much mud in a radiator before" I thank Kayliegh for her fantastic service ..as always
16.17 - Tech is driving another D3 past me as I went to drive away ...he dropped the window and with the widest grin of a Cheshire cat said " You been in a bit of mud with that haven't you " and drove off with a big thumbs-up.
16.30 - I arrive home.
All in all I don't think that anyone can really fault that....can they 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
Last edited by DG on 2nd Sep 2009 10:37 pm. Edited 2 times in total
2nd Sep 2009 4:18 pm
Winger Site Moderator
Member Since: 15 Feb 2005
Location: UK
Posts: 3428
Re: LRA, Enterprise & Guy Salmon Thames Ditton
DG wrote:
11.55 - Enterprise turn up with an 09MY D3 SE in Grey (but cream interior - yuk )
I know, but did the seats look grubby?!
2nd Sep 2009 4:42 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
Yes they did now you come to mention it ....cream with dark grubby marks pretty much like a kid who hasn't washed behind his ears for two weeks 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
2nd Sep 2009 4:44 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73086
Looks like another 4 hrs cleaning required for the radiator!!!
2nd Sep 2009 5:05 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
No ...they cleaned it for me while they had it all apart Del 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
2nd Sep 2009 5:16 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73086
10/10 for them!!!
2nd Sep 2009 5:18 pm
DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4401
Why is it that some people get an LR from enterprise and some unlucky people (like me) seem to get a 2.0 class car like a Insigna ? Point blank refused a LR from enterprise in the past.SOLD - 23my Range Rover Sport D300 Dynamic SE
2nd Sep 2009 6:37 pm
bigcarpchaser
Member Since: 13 Oct 2007
Location: Camberley
Posts: 2270
You're lucky to get that! I had to pay for my own taxi last time mine was in for epb fault.
HVw managed to secure a lift tomorrow but I bet I have to taxi back to Reading!!Welcome "Lola"
2nd Sep 2009 7:32 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
I think its purely down to logistics ...there are over 30 Enterprise locations within 20 miles of my area...so if one branch doesn't have one then they source an appropriate motor and send a lackey out to pick it up. 8) I don't think I've ever had less that a D3 off them.
Cumbria on the other hand has 2 Enterprise locations 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
Last edited by DG on 2nd Sep 2009 9:36 pm. Edited 1 time in total
2nd Sep 2009 9:30 pm
Zermatt Vulgaris
Member Since: 12 Jan 2009
Location: aberdeenshire
Posts: 511
I've had real hassle in the past with enterprise in aberdeen in the past they don't keep sufficient stock of land rovers on the fleet for the local requirement ....lots of land rovers therefore lots of assistance required.Visiting from rrsport.co.uk
2011MY Zermatt Silver Range Rover Sport HSE 3.0 TDV6
2nd Sep 2009 9:35 pm
GraemeS
Member Since: 17 Mar 2008
Location: NSW
Posts: 706
Did the alternator fail because it was filled with mud and if so, will you have to pay for it or will the alternator manufacturer have to replace it for free as a failed unit?
2nd Sep 2009 10:16 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
The alternator failed ...no report from the service dept of contamination of the unit by mud or sand ...but it would be difficult to imagine otherwise after the trip to Hogmoor. The vehicle was, however, subjected to similar conditions that 25 other D3's were and I guess it would be very difficult to argue misuse in that circumstance. To that end, all works were carried out under warranty without question.21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
2nd Sep 2009 10:26 pm
Ken
Member Since: 20 Feb 2006
Location: Here
Posts: 10865
This really es me off its a Land Rover is designed to get muddy end of or WTF do they have LRE centres
Its just as bad as saying in a LR Ad never been off Road then WTF bother with a LR plenty of other great tow cars (but they wont get you out of a muddy field)
3rd Sep 2009 5:34 am
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
Why does this you off Ken ? The subject of it being taken off-road was never raised by my dealer other than perhaps some excitement to find one that had GSTD don't see very many that get 'used' properly. 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
3rd Sep 2009 5:40 am
Ken
Member Since: 20 Feb 2006
Location: Here
Posts: 10865
Look at the post above yours
Its really simple why question somthing that that the car can clearly do a We have the same issues with the Fezz's oh that one's been on a track etc
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
)
I know, but did the seats look grubby?! 
es me off its a 
then WTF bother with a LR plenty of other great tow cars (but they wont get you out of a muddy field) 
The subject of it being taken off-road was never raised by my dealer other than perhaps some excitement to find one that had 
