countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
  
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Discotres, how many product returns have John Lewis kept for 3.5 years awaiting pick up. From your comments comparing services I assume there must be some you know of.
As a customer I would be amazed if a company kept something that long.
If something unforseen happened to the buyer then I would be very sorry to hear that, but I don't think a company is wrong to approach it this way in the absence of any information. Obviously a discount on a newer replacement would be helpful as a gesture of good will.
I would genuinely be interested in a poll based on a similar fictious scenario (so as not to involve any real members), just to see what people's expectations are.
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 12th Jan 2013 9:22 pm |
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