Member Since: 13 Aug 2009
Location: Not London Anymore (or the US for that matter)
Posts: 1929
I agree fully with Bob, above. We seem to go a bit soft in the head when it comes to cars and faults. If you bought a new, top flight 3d tv and on first use it fizzed, popped and then died, you wouldn't accept a repair. Whilst I appreciate its not a great analogy, I'm not at all sure I'd be remotely forgiving about a goosed gearbox. I could live with a repar to a faulty stereo, or something similarly small, but a gearbox issue? Nope. I'd reject at once. It's a premium product and costs a fortune. It would destroy my faith in the car.
Good luck.PAGODA
17th Apr 2014 8:21 pm
CRC@LandRover Verified Account
Member Since: 12 Oct 2012
Location: Coventry
Posts: 415
Hi Thelo3,
I am very sorry to hear about your experience.
Please see your inbox, I have sent you a PM regarding this.
Many thanks,
Pete
18th Apr 2014 9:17 am
Thelo3
Member Since: 23 Feb 2011
Location: Nothamptonshire
Posts: 287
Member Since: 23 Feb 2011
Location: Nothamptonshire
Posts: 287
Still no news D4 HSE Lux - Santorini, Privacy, RLD Protector
D3 Stornaway Grey - Gone but not forgotten.
22nd Apr 2014 1:02 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
They wouldn't have been open since the 18th21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
22nd Apr 2014 1:08 pm
Thelo3
Member Since: 23 Feb 2011
Location: Nothamptonshire
Posts: 287
Pete from LR Customer Services has been in contact and some progress has been made.
Will speak to the dealer in the morning to get a full update.D4 HSE Lux - Santorini, Privacy, RLD Protector
D3 Stornaway Grey - Gone but not forgotten.
22nd Apr 2014 4:43 pm
Thelo3
Member Since: 23 Feb 2011
Location: Nothamptonshire
Posts: 287
Update
Had a call from the dealer this evening.
Land Rover want to replace the gearbox
Do I accept or reject?? Your thoughts and ideas welcome.D4 HSE Lux - Santorini, Privacy, RLD Protector
D3 Stornaway Grey - Gone but not forgotten.
23rd Apr 2014 7:13 pm
Numpty
Member Since: 18 Aug 2012
Location: Bolton
Posts: 673
Reject. Part of paying money for a new car and waiting is for that great experience and you have had exactly the opposite...stress and upset ....reject it immediately otherwise Land Rover will never strive for better quality.
23rd Apr 2014 7:28 pm
Fitzy73
Member Since: 09 Feb 2014
Location: Truro
Posts: 2407
Personally I would want to try and reject it, as I know I would never feel happy with the car again after something I would consider as being a major repair, but I expect I might be in the minority with that view.
Whatever you decide I really hope you can get it sorted out as quickly as possible and with as little pain and hassle.
23rd Apr 2014 7:31 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73082
Hmmmmmm, not sure if I was in the same position. If it was a Ford or Pug I'd reject it in a heartbeat but we get a bit sentimental about these cars. If head was ruling I'd reject, if I was feeling all gooy & sentimental I'd give them one chance to fix it. Problem with doing that is if the fault reoccurs after a few hundred miles then rejecting it gets more difficult.
23rd Apr 2014 7:35 pm
Numpty
Member Since: 18 Aug 2012
Location: Bolton
Posts: 673
Remember you drove 1 mile ...thats taking the michael....reject reject reject
23rd Apr 2014 7:36 pm
Thelo3
Member Since: 23 Feb 2011
Location: Nothamptonshire
Posts: 287
It's my first brand new Land Rover a after having been driving various second hand ones for the last fifteen years!
Was so excited to be have a new Disco that had that "new smell"
How quick your illusions can be smashed
As DSL says head is saying reject the car but heart wants a new Disco.D4 HSE Lux - Santorini, Privacy, RLD Protector
D3 Stornaway Grey - Gone but not forgotten.
23rd Apr 2014 7:41 pm
Numpty
Member Since: 18 Aug 2012
Location: Bolton
Posts: 673
As well as rejecting I would want compensation, loan of a car until the replacement is built and a discount off the new build or some free extras.
You have spent a lot of money and should not be disappointed by poor quality.
23rd Apr 2014 7:45 pm
Gareth Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26774
Reject, and you may have a long wait to get the car of your spec.
Accept, you will get it fixed quickly, and it will be the car you ordered, and in all probability it will be done to a perfect standard. Plus, you can probably negotiate some extra benefits such as 3 years free servicing?
I'd accept the offer, and try for compensation for loss of confidence.
23rd Apr 2014 7:46 pm
Joyride4life
Member Since: 14 Jun 2013
Location: Cambridgeshire
Posts: 245
Reject and reorder. The still get the new Disco you crave. I would find it hard to reject but eventually I think I would reject it if they want to take the gearbox apart and "fix" it. Let the dealer sell the thing to someone else or use it as their new demonstrator first before they flog it on.
Its not your fault the thing went wrong, but I would agree with most views here that say the thing will never go back together as well as it went together before it was ever run. They are built to be put together and basically never broken apart until their parts are already worn and slack and the difference doesn't early make much of a difference.
Ask yourself if it was 1 1/2 years later when it went wrong and it was fixed under warranty and you didn't trust it because of the extent of the failure and the lack of confidence it can be fixed properly. Would you flog it on and think about buying something else new.
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