And I'll be meeting MrH and Sarumlight at YLR (our local dealer) on Saturday.
He says with not trace of smugness, oh no. I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
26th Jan 2010 3:22 pm
Iain G
Member Since: 31 Jan 2009
Location: Filey
Posts: 430
I think all this talk of legal positions is getting off the point. I don't think 'legally' LRY could stop you taking your car their for warranty work. However, what they are doing is asking us to understand their position. The fact that they offer seemingly excellent customer service as had a detrimental affect with score cards. As such LRY are still offering the service discounts but are discouraging you from having the warranty work done their, as they are in jeopardy of coming under fire from LR. What more could the dealer do under the circumstances?
Iain
26th Jan 2010 6:23 pm
MacLeod 313
Member Since: 18 Apr 2008
Location: away
Posts: 10723
Well I can see why YLR is coming from, but is a little disappointing. The last paragraph contradicts the whole explanationon with the fact you can become an HONOURY Postcode member is you have/had purchased a vehicle from them.
The reason why I have used Nick for my parts is not just down to discount, its the service, the extra mile Nick personally puts in. He spends hours of private time trawling the PM's, threads and sometimes jumps in to answer things without hestitation, thats why I have used Nick.
Only used the Service Dept once when I purchased the Expo, and Nick managed to wrangle the fitment at the same time, rather than watch me struggle in their car park. On that occasion it was painless and very friendly.
NOW, I can see the point in the warrenty claims, its unfortunate that some of us have'nt shown restraint when visiting them on these claims, at the detriment to others who just want a keen service price. I have a Tesco warrenty, and was hoping to use YLR or TFC for my next service, have no warrenty issues and was willing to travel the 7hr return journey JUST FOR KEEPING IT FORUM, AND THE SERVICE BEYOND CALL OF DUTY. If I fiquered the cost of fuel/my time/days leave it would be cheaper to go local, but would I get the level of service we did come to expect.
I feel that as a site sponser on parts, and the loss of support from service is a great loss for me, but I guess we are out of recession for a dealership to put barriers up in this way to all customers without a west country accent or post code.
Sad day
26th Jan 2010 7:19 pm
gilmore
Member Since: 16 Jan 2005
Location: On the sofa
Posts: 2185
Instead of trying to frig the figures, Land Rover should produce cars that don't need stupid amounts of warranty work.
regs
robAll opinions expressed in this posting are my own and are not necessarily those of someone who knows what they are talking about.
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26th Jan 2010 7:25 pm
jkp
Member Since: 16 Sep 2005
Location: Living among Bawbags
Posts: 4528
MacLeod 313 wrote:
NOW, I can see the point in the warrenty claims, its unfortunate that some of us have'nt shown restraint when visiting them on these claims, at the detriment to others who just want a keen service price.
Wow Mac...that's a statement and a half
I've watched this thread with interest and can understand the reason why they have took this step. Good on them for protecting their business and making the move. Kudos to Nick for finding out the reasons from the people involved and putting himself in the firing line when reporting it back. Top bloke IMHO
LR could be looking at a dealer offering cheap servicing but claiming the going rate for warranty work on these cars. It could be seen as 'poaching' work and making a buck. So again, well done YLR for making a move to keep themselves as a premier dealer within the network.
Reading all the 1st class feedback on their service dept. I would gladly pay full service price to a dealer who knows how to look after a customer and are good at what they do. Is it such a big deal?
Is a good dealer worth the extra cash? How much was the discount in real terms £30, £40, £50 I'm sure a local S tstones will be happy for your business now
26th Jan 2010 8:22 pm
MacLeod 313
Member Since: 18 Apr 2008
Location: away
Posts: 10723
Not meaning it to become a debate JKP, but you read it on here.
When my D3 was under LRA and Warrenty, although I did'nt like the dealer I purchased it from, I still expected a warrenty service from them, I would'nt have dreamed of driving/recovering my D3 to Yeovil however good YLR are.
I still cannot help thinking another issue too. I had a TD5 D2, eventually I gave up and succumed to temptation whilst the D2 was being serviced at the dealer I bought the D3.
So how many D3 service customers that could have been sitting at YLR waiting to collect their LR, and could have purchased a NEW LR.....................
To me its a no brainer, at least offer a service with NO WARRENTY for non carrot crunchers
26th Jan 2010 8:34 pm
jkp
Member Since: 16 Sep 2005
Location: Living among Bawbags
Posts: 4528
Not wanting to become a debate, just thought your comment was a bit 'odd' over folk using them for warranty work at other expense
anyway they are not my local or even local'ish dealer so really could not give a
just find it amazing that this has taken up 7 pages of a thread so far..... Another Disco3.co.uk classic in the making
26th Jan 2010 8:39 pm
MacLeod 313
Member Since: 18 Apr 2008
Location: away
Posts: 10723
I see your point, but why would some travel from middle earth for a service, then have warrenty work too. I know I will get shot down for that, and understand that YLR give a service to trust, but come on, warrenty is warrenty, if its needed go to your local. We see the result now.
Before, YLR prices were so keen I could travel from Hastings to Yeovil and return and it would cost the same as a local, so why go through the effort?, its down to trust and customer service I guess.
26th Jan 2010 8:43 pm
Iain G
Member Since: 31 Jan 2009
Location: Filey
Posts: 430
Just an observation that seems to be getting lost in the build up of threads:
The Large One wrote:
Either, yes, we can service your car and offer discount but sorry we will not do the warranty work, you'll have to visit your local dealer for that, i'm sure you'll agee this is not a correct way to do things.
or
We offer discount for local member owners (ie , owners in our postcode patch) we can offer this service with full warranty commitment.
i.e. If you are out of the LR defined catchment you can still get the / a discount on servicing.
26th Jan 2010 9:08 pm
chalky
Member Since: 21 Aug 2008
Location: Yorkshire
Posts: 3145
CW,
I am with you TOTALLY on the fact that there should be a train of thought as to WHY ? people will travell the distances they do to go to a dealer as far away as say 200 Miles ?
Which incidently is what i have done in the past Only to use LAKELAND LAND ROVER in Coniston, I purchased new from there so i suppose i come under there post code sector.
I am new to the Forum, i,m not new to Land Rovers in general, having owned DEFENDERS for the past 17 Years and series vehicles before that. I know all the short commings of the brand and the dealership anomolys,
Macleod, as you quite rightly state ! YLR PARTS are the site sponsors in this instance, and in the brief time i have spent on this Forum and with the several lengthy conversations i,ve had with TLO "Nick" all i can say is and you dont need me as a newbie to state, if LR had more employees as dedicated & knowledgeable as yourself this issue regarding warranty work would not have been an issue,
Nick, Thanks already for my Rear TV screens, Badges, Mats, cup holders and cubby box tray !
I will be popping In again shortly for more goodies ! oh and an oil filter
26th Jan 2010 9:08 pm
character
Member Since: 31 Dec 2007
Location: wiltshire
Posts: 5781
just wanted to clarify, I was one of those who used to travel 200 miles on a round trip to have mine serviced as it generally had to be serviced near enough every 6/8 weeks as oppose to you chaps perhaps once a year.
Parts discount fine good to see still insitu, issue of discount pertaining to hourly service cost for normal non warranty work as per disco3 forum - not any more, made perfectly clear to me by all in the service dept on my previous visit, not prior to /when booking in, but when being presented with my bill - not good customer care no matter where you're from.
To add further insult to injury, full hourly price signifcantly higher than any previous LR rate offered in a competitive market place but discounted rate being offered to those gifted few living within the postal code lottery
So incoming.......... everyone at YLR knew in November including TLO. Whilst the warranty audit may have been a contributing factor, this was never the overiding reason. Its a directorial/management decision in a drive to become more profitable with fewer vehicles
There I've said it, now I'll expect my ban to commence or this post to be moderated
26th Jan 2010 10:31 pm
Buckingham
Member Since: 08 Mar 2006
Location: Herefordshire
Posts: 958
MacLeod 313 wrote:
its unfortunate that some of us have'nt shown restraint when visiting them on these claims, at the detriment to others who just want a keen service price.
Mac...
I've spent a good 15 minutes typing many things into this reply, deleting them and trying again because I just can't find the right way to say
WTF
nil admirari
835
26th Jan 2010 10:40 pm
RobKeay
Member Since: 14 Dec 2008
Location: Stafford
Posts: 119
This forum is all getting abit silly. Everybody seems to want their ten pence worth. Shame really!
I was one of those who used to travel 200 miles on a round trip ...... perhaps once a year.
Not so for everyone, 330+ Mile round trip for last service and 35,000 miles per year for me. Not quite up to your star trek miles, but I'm not paid to stare at a windscreen all day. I drive to work, not for work "To finish first, one first has to finish ...."
26th Jan 2010 10:48 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73081
gilmore wrote:
Instead of trying to frig the figures, Land Rover should produce cars that don't need stupid amounts of warranty work.
regs
rob
Agreed Rob 100%!! This is not an inditement of YLR's success in attracting business but in LR's inabiity to build cars that don't break! If they built the fooking things properly in the first place we'd all be happy. Maybe other manufacturers are as bad but that's no excuse from any of them, especially considering what we pay for these cars. It's this head up the ar$$e attitude by LR on fixing problems that should never have ocurred that is the problem, not YLR trying to swim against the tide.
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tstones will be happy for your business now 
