The Large One
Member Since: 20 Apr 2007
Location: Down the polytunnel
Posts: 6143
  
|
ok, so i'm out the office on LR business for a copuple days and i get a forum memebr call me to warn me on this post
Quote:Yep and Doug and told only locals get discount now. For a 60k service £150 more than my local and while i trust them I ain't rich.
i have not spoken to anyone on this 
Quote:thats a shame - does the same apply to parts ??
I was going to ask them to quote for a new car as well. Never mind !!
i call the shots on parts discount, i run the department and i'm telling you i will not pull discount or support for the forum on parts purchases, if something is different in service then i will be finding it out on monday and report back to you, have i not always been upfront 
Quote: Seems we guys are no longer needed, RIP Yeovil
i'm surprised and upset that some people would think that  TLO has left the building.......
I no longer work for a Landrover Dealer
My little chilli sauce business http://www.thechillees.co.uk
if you would like to order anything just give me a shout
|
 22nd Jan 2010 9:32 pm |
|
|
MacLeod 313
Member Since: 18 Apr 2008
Location: away
Posts: 10723
 
|
Nick, you still have my trade  , service due in April, so whether I come there or use Iain, all the kit is from Yeovil.
|
| 22nd Jan 2010 9:37 pm |
|
|
The Large One
Member Since: 20 Apr 2007
Location: Down the polytunnel
Posts: 6143
|
thanks Jason TLO has left the building.......
I no longer work for a Landrover Dealer
My little chilli sauce business http://www.thechillees.co.uk
if you would like to order anything just give me a shout
|
| 22nd Jan 2010 9:39 pm |
|
|
Mark Y
Member Since: 14 Sep 2008
Location: Warwickshire
Posts: 1249
  
|
Thanks nick I have only ever had superb service from you on parts and would like to continue to order them from you, it would kill me to have to go to guy fishface for anything
|
| 22nd Jan 2010 9:40 pm |
|
|
AndrewS
Tarquin of the Desert
Member Since: 06 May 2005
Location: Y...... because I can
Posts: 10441
|
And mine when the 130 arrives I am going to need  loads of Defender body panels, CSW roof, Rear side panels etc etc. In the Beginning there was nothing, which exploded.
|
| 22nd Jan 2010 9:43 pm |
|
|
The Large One
Member Since: 20 Apr 2007
Location: Down the polytunnel
Posts: 6143
|
AndrewS wrote:And mine when the 130 arrives I am going to need loads of Defender body panels, CSW roof, Rear side panels etc etc.
good, keep me in a manner i have become accustomed to  abject poverty  TLO has left the building.......
I no longer work for a Landrover Dealer
My little chilli sauce business http://www.thechillees.co.uk
if you would like to order anything just give me a shout
|
| 22nd Jan 2010 9:50 pm |
|
|
KevinTDV6SE
Member Since: 17 Oct 2009
Location: Cambridgeshire
Posts: 253
|
You've got my business!
I have the delight of meeting Ian sunday! Its more exciting than father Christmas coming.
Did you get my PM on prices for standard wheel nuts & alloy LR centre cap?
|
| 22nd Jan 2010 9:54 pm |
|
|
Captain Slow
Member Since: 18 Feb 2009
Location: Herts
Posts: 459
|
Me too! i second that! good prices and great service. i'm looking forward to the arrival of the TMC module Cheers john Prince Harry's D3: G4 factory equipped D3 - expo rack, winch, roof lights, ladder, active locking rear diff, RAI, Melville & Moon seat covers, General Grabber ATs/ Goodyear Duratrac
|
| 22nd Jan 2010 10:00 pm |
|
|
nismo
Member Since: 03 Feb 2009
Location: helsby
Posts: 332
|
yes nick your the man off for a couple of days omg is that why my body kit aint arrived 
|
| 22nd Jan 2010 10:06 pm |
|
|
Slimer
Site Moderator
Member Since: 06 Jan 2005
Location: Last Exit to Nowhere
Posts: 16295
|
Third  that
Parts arrived today as promised Nick, thank you The End
|
| 22nd Jan 2010 10:10 pm |
|
|
doleawg
Member Since: 30 Jul 2008
Location: UK
Posts: 768
|
Quote:Yep and Doug and told only locals get discount now. For a 60k service £150 more than my local and while i trust them I ain't rich.
it was me who posted that. I pm'ed you the other day for a 60k service price, you replied telling me to ring Doug direct. I rang Doug about 4pm today and he said the words above. He said that Yeovil had done a cost of the Disco3 business and you were making no money so no more Disco3 prices, except for locals . His words not mine. He quoted £490 for a 60k service. I checked with my local garage and they quoted me £341.
|
| 22nd Jan 2010 10:10 pm |
|
|
character
Member Since: 31 Dec 2007
Location: wiltshire
Posts: 5781
|
Nick, you know I love yer loads down their and by no means are my comments directed at you or the parts dept, I will happily purchase anything I need from you, but was left with the distinct impression that we "not local" guys were not needed in the service bays given the new management approach regards profit, even though I would not have any warranty claims.
Hourly rate was quoted at the typical "everyday" rate and no budging on attitude given the short service intervals and consistant loyalty.
I feel a bit of give and take by the management would have/should have gone a long way and whilst I respectfully accept that some forum vehicles have taken there fair share of warranty work, the majority of us would have loved to continue to support the service dept if a middle ground could have been brokered instead the announcement to me when being presented with my bill, "that we're no longer offering discounts to disco3 forum members" !!!
I think in buisness there is a well known view " you dont hiss off the people on the way up cauz you may need them on the way down!!!"
There I've said it, but I still love you even if service dont lov me 
Last edited by character on 22nd Jan 2010 10:20 pm. Edited 2 times in total
|
| 22nd Jan 2010 10:16 pm |
|
|
countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
|
I knew Nick would look after us, I have him on short dial for all my bits. As I said not being critical, just surprised that's all.
|
| 22nd Jan 2010 10:18 pm |
|
|
90BHP
Member Since: 18 Oct 2006
Location: Half way along the road on the right
Posts: 3706
|
I'm more than happy to pay full price for a yeovil service
But that would be because the service is very good - and I just sign the lease company paperwork  "To finish first, one first has to finish ...."
|
| 22nd Jan 2010 10:21 pm |
|
|
character
Member Since: 31 Dec 2007
Location: wiltshire
Posts: 5781
|
It's funny that alot of the words of support so far are from "locals" or those who have or are buying parts. I too will continue to buy parts from Nick for as long as Nick will be there, so how many years till you retire?
So if you're given a figure of £115 per hour for the service of yer D3, would your reaction be the same 
Last edited by character on 22nd Jan 2010 10:31 pm. Edited 1 time in total
|
| 22nd Jan 2010 10:29 pm |
|
|
