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TazDaz
Member Since: 07 May 2007
Location: South East Essex
Posts: 2858
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Sorry to hear this but I fully understand the position of YLR
I've had my last 2 services at YLR, only once I had a warranty repair done (discovered by YLR)
Both times I've had excellent service and pricing, which, to be honest, was why I made the 300 mile round trips.
I guess my servicing now will be either my local Indy or TFC as I won't be able to justify the cost of mileage anymore... As I'm now out of LR warranty, I guess I'd use the above or Beadles if I needed to go to a main dealer.
I'll still buy parts from TLO (cos you'd have to be nuts not to!)
(Nick - do I have to take off the YLR windscreen sticker now  )
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 26th Jan 2010 11:15 pm |
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ad15
Member Since: 14 Dec 2008
Location: up that tree
Posts: 4866
 
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the thing that amazes me, and should land rover head office,
1. owners would rather drive 2-7 hours for a service from yeovil than their local dealer..
2. what is SO different about yeovil service that makes it worth driving 7 hours for??
3. shouldn't the level of service received by customers from LR dealers be the same across ALL dealers?
4. If ( and it obviously is) this is the case, shouldn't LR be looking at the dealer network and trying to sort this out???
i will now be crawling back under my stone.. ciao... one wife.......livid
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| 26th Jan 2010 11:20 pm |
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discocuzzy
Member Since: 02 Feb 2008
Location: surrey
Posts: 2752
 
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Ad..good points 
As in any sales/Service industry.....if you like who your dealing with and you get good service plus the price is right,you go back
I totally understand Nicks position,dealer scoring is very important when it comes to things like JD power surveys and LR warrenty audits when all the dealers get auditited.
YLR have clearly got great support from the forum thanks do Nick, Doug etc.
They have unfortunately been a victim of the popularity and loyalty shown by the members on here, bit of a double edged sword really and im sure it was a tough decision to make.
We can all do our bit by filling out dealership surveys etc and reference YLR as the dealership that all the rest should aspire to.
Remember though its the staff that make the dealership what they are, most LR dealers have a very similar setup to YLR.
Good luck YLR and the team, you will get my support whenever possible "you cannot teach stupid people to do clever things"
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| 27th Jan 2010 12:07 am |
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