Member Since: 12 Oct 2012
Location: Coventry
Posts: 415
Hi All
Thank you for your posts.
So that I can investigate this concern further, please can you supply me with the following:
Your full name
Telephone number
Email address
Vehicle registration
Full VIN/chassis number
Relevant Land Rover retailer
In order for me to investigate the reported concerns further, I would require each vehicle visiting your local Land Rover retailer. At this point, your retailer can diagnose any potential concern and report this to our technical team.
As I hope that you can all appreciate, this is a process that needs to be followed for any concern to be reported, quantified and investigated in an official manner. Additionally, should our retailers determine that a fault is present with your vehicle following their diagnosis and they require additional assistance, they will be able to contact Land Rover Technical for support.
Should anyone require additional support, please PM me with the required information and I will be happy to assist.
Many thanks
Ryan
12th Jan 2016 12:14 pm
BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
Ryan
Thank you for your reply, however you do not address yesterdays questions, as below :-
"Is there one person at LR who will be taking control of this issue on behalf of all the dealers so avoiding any confusion and duplication?
Will LR be sending out a warning to all owners of the MY16 Discovery to advise them that the display is not accurate as it is concerning that drivers may be unaware the outside temperature has dropped when the frost indicator is dysfunctional."
Your comments would be appreciated.
12th Jan 2016 12:26 pm
J77
Member Since: 03 Mar 2008
Location: Fife
Posts: 6270
Ryan
I've yet to book my car in with my dealer for investigation. I will give them a chance to investigate as to weather or not I have the fault. They've never not found a fault in the past so I have high hopes.
23.5MY Defender 90 X-Dynamic SE D250 MHEV Pangea Green
12th Jan 2016 12:31 pm
Winger Site Moderator
Member Since: 15 Feb 2005
Location: UK
Posts: 3428
Ryan,
Your interest to help is appreciated. However, I have followed the exact route that you suggest and your own colleague, Hannah, has concluded that it is a design intent for the 2016 MY cars to display an outside temperature that is erroneous.
You will appreciate that, at this point, retracing the steps already taken is not going to result in a different outcome.
Rather than simply posting stock holding statements that will send owners in a hopeless loop, as BBDisco3 has just said, maybe your efforts would be better served by actually responding to the concerns that have been raised.
12th Jan 2016 12:39 pm
CRC@LandRover Verified Account
Member Since: 12 Oct 2012
Location: Coventry
Posts: 415
Hi BBDisco3
Thank you for your post.
I note your query and can advise that I will be happy to assist in investigating any concerns that owners may have, should they wish to contact me. This matter will need to be investigated on a case by case basis and until vehicles are with the relevant retailers and have been inspected, I would be unable to advise further regarding this.
Regards
Ryan
12th Jan 2016 12:46 pm
BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
Ryan
That response is so very wrong.
We have (as have your dealers who have changed sensors to no avail) now demonstrated that the outside temperature display is inaccurate to the degree that amongst other things such as heater, air con, fbh issues, it will fail to notify the driver of impending frost/ice.
But you intimate LR choose to ignore this and put the onus on the owner to discover the issue.
I am now waiting for my car to go back in to Guy Salmon Stockport for an overnight stay so they can send LR photo's of the display of my own, another 16MY and a 15MY model, along with the ambient temperature of the workshop. This will be the third time the car will be off the road for this fault alone.
Feel free to speak to the dealer. I don’t think you will need any more information to do so – the service department will be fully au fait as to which car you will be calling about.
Why hasn't someone at LR taken the keys for one of your 16MY cars and checked it against 15MY or earlier vehicles. The method is very simple.
Again, may I ask (and perhaps this time with respect have an answer), "Is there one person at LR who will be taking control of this issue on behalf of all the dealers so avoiding any confusion and duplication?
12th Jan 2016 1:37 pm
qwick69
Member Since: 30 Mar 2011
Location: cambridgeshire
Posts: 99
Ryan
My car is going back to dealer AGAIN to have a look at the outside temp gauge.
My initial complaint after picking up the car was the heating not working properly (as well as the rear windows not working and the rear central locking not working)
The windows and locking were fixed and I was informed it was all on the same electrical circuite, so the heater would now work properly.
Unfortunately it didnt, it still needed to be turned up to 28 for any real heat to come out. I booked the car in again for the heater to be fixed.
After the dealer having the car for a couple of days, they informed me that the heater was working as per any new LR spec. They compared to another new LR and that too needed to be turned up high for any heating to come out.
I collected the car but after a few more weeks of having to drive around, as the weather got colder I was having to wear a coat to keep warm and I was convinced something was wrong. I also noticed that the outside temp gauge was reading approx 3-4 degrees to high. I contacted LR customer services direct and told them this. They informed me that the outside temp gauge is connected to the heating and so this could be the cause of the problem.
The car is now booked in to go back to dealer next week for the outside gauge to be replaced. However, after reading this forum, it seems as though LR will not agree to the gauge being "outside" normal operating parameters.
This car replaced my four year old D4 and in comparison to that, the heating is no where near as efficient. You could sit in my old D4 with Frost outside, turn it up to 23 and sit comfortably in a shirt and still be warm. This new car needs the heating to be turned up to 28 AND you need to wear a coat.
Customer services at LR say the 2016 model has been updated and that it is all within the oparating parameters.
So, is LR now saying it is acceptable for the heating to be at this low level???
12th Jan 2016 1:59 pm
Getoffmyland
Member Since: 13 Aug 2015
Location: West Berkshire
Posts: 105
Consumer Rights Act 2015
Dear all,
As has been stated, this issue now effects vehicles with a combined value of close to £1.5m
A number of you have returned your vehicle to the Dealer for an attempt at a fix, which has not worked.
You may not be aware that the law has changed over the last four months and under the Consumer Rights Act 2015, after one failed attempt by the retailer to repair or replace a faulty item, a consumer is entitled to ask for a refund or price reduction.
As such, you may wish to point this out to the dealer - as it increases the incentive from the dealer to raise the issue with JLR in a serious manner and to find a fix 'on the first go'.
None of us want to waste our time on this, and this added piece of information may help align everyone's interests to find a solution sooner rather than later.
12th Jan 2016 2:36 pm
CRC@LandRover Verified Account
Member Since: 12 Oct 2012
Location: Coventry
Posts: 415
Hello,
BBDisco3 - Thank you for notifying me of when your vehicle is going into our retailer. I will be sure to call them once your vehicle goes in. If a fault is found our technical and engineering teams will investigate this. I cannot comment on other reports of this alleged concern until it is reported to our retailers.
qwick69 - Please can you PM me your vehicle and contact details so I can look into your further concerns.
Regards
Ryan
12th Jan 2016 2:40 pm
BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
Ryan
It has already been accepted there is a fault which is why the sensor unit was replaced.
The unforunate thing is that this didn't rectify the situation.
I do not understand what you mean by "I cannot comment on other reports of this alleged concern until it is reported to our retailers." -- It has been reported !
12th Jan 2016 2:47 pm
Winger Site Moderator
Member Since: 15 Feb 2005
Location: UK
Posts: 3428
And if you do as Ryan has asked, report it, take it to your dealer, get technical input, you will then get a reply like this from LRCS, which has just arrived:
===============
Subject: Re: D4 2016MY Outside Temperature Issue
Message:
Hi John,
I am writing in regards to the concerns you have raised with your vehicle in relation to Ambient Temperature and your message sent to my colleague, Ryan.
As previously advised. after investigating the concern you kindly raised with myself and Yeovil Land Rover the vehicle has been confirmed as working to design intent. As such, no further action has been recommended into the concern that you have raised with your vehicle.
I have taken the opportunity to liaise with Yeovil Land Rover and can advise that they have reported your concern to ourselves via the appropriate channels.
Kind regards,
Hannah - Land Rover UK
===============
12th Jan 2016 3:11 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73066
So basically they:
Don't accept there is a problem, just an opportunity for the driver to practise maths
Accept there's a problem but don't know how to fix it
Or
Know there's a problem but can't be ar$ed trying to fix it.
Surround cameras all over again.
12th Jan 2016 3:18 pm
Robbie
Member Since: 05 Feb 2006
Location: ¯\_(ツ)_/¯
Posts: 17932
So another well managed debacle by LRCS.
Do LRCS believe the stuff they type? So this has gone from a problem with one model year to a problem 'confined' to all the previous years as apparently they are deliberately designed to over-read by 3 degrees!
Ok, I'm not one to give up so I will raise a complaint with Duckworths as my MY13 outside air temp matches the ambient temperature and LRCS have confirmed it should over-read by 3 degrees. I will then post the reply on here. I am booked in for the 27th.
Land Rover - Turning Drivers into Mechanics Since 1948
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26770
Hang on, re-read the last paragraph.
Does this imply that she has spoken to YLR, and they have told her that they tried to tell you it was normal, but you were not happy and now they have escalated within LR via the correct channels?
Its a bit of an ambiguous statement.
12th Jan 2016 3:25 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73066
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