Getoffmyland
Member Since: 13 Aug 2015
Location: West Berkshire
Posts: 105
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Having taken some legal advice on this, I am happy to pass the summary on - as long as you notified your dealer of the fault, and can provide evidence of that, within a reasonable time period... that is fine. My vehicle is also 3 months old. I did not attempted to use the heating until six weeks into ownership, so could not notify of the fault until then. As soon as I became aware, I notified. That is entirely reasonable in the eyes of the law
As it is clear that the fault was present at the point of supply, the way the Act is drafted means that the onus is actually on the dealer to have identified the issue. They are a specialist supplier of a highly technical product and they have a duty of care to ensure it is working as it should prior to supply. You are a consumer.
Any reasonable external assessment will side with you on this and your dealer will be well aware of that.
BTW, you cannot reject to JLR unless you have a direct contract with them. You must reject to whomever supplied the vehicle to you/you have a contract with.
This is very harsh on the dealers, but they should not have supplied you with a faulty vehicle. They, in turn will have to face JLR to mitigate their loss.
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 28th Jan 2016 7:32 pm |
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BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
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Thank you for that. 
I guess we each need to decide if we wish to retain their car and have it fixed, or hand if back for a refund and find an alternative model to the Disco4 
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| 28th Jan 2016 7:42 pm |
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Getoffmyland
Member Since: 13 Aug 2015
Location: West Berkshire
Posts: 105
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Post moved
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| 28th Jan 2016 8:07 pm |
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qwick69
Member Since: 30 Mar 2011
Location: cambridgeshire
Posts: 99
 
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I dont want to reject my car, I Love the Landrover, I just want one that works properly . I dont think it unreasonable to expect a £55k car to have proper heating ( I can live with the outside temp gauge not working properly).
Car going in AGAIN to be checked. I suspect, after reading other peoples comments, that the answer will be "heating is working within design limits".
If that happens, I dont know what to do.
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| 2nd Feb 2016 1:33 pm |
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BigT
Member Since: 11 Dec 2015
Location: Staffordshire
Posts: 56
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My Disco has been at the dealers for the last week and is currently on its way back to me. I have been informed that the heater issue has been resolved. I will see how it is this evening and let you know if I now have a fully functioning heater. The external temp gauge was inaccurate, but not by 3 Deg C, again I will check and update later.
Tony
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| 2nd Feb 2016 1:45 pm |
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BigT
Member Since: 11 Dec 2015
Location: Staffordshire
Posts: 56
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Well sad to report no change. External temp is still reading higher than my other cars and the heater does not get the car warm unless set at 26 Deg or more. At a more realistic 22 Deg it blows luke warm or cold air into the Disco.
Tony
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| 2nd Feb 2016 9:58 pm |
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Dannyson
Member Since: 14 Oct 2014
Location: Newquay, Cornwall
Posts: 820
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Disappointing but not surprised ...... until, and if, the temperature gauge is 'fixed' - I can't see the heater control knob business being used on a lower setting to get the heat up (despite LR insisting the two aren't related). Just my opinion of course - and a bit of logic mayhap?...... I'm sure no expert! 2016MY Discovery HSE - Black
2009MY Toyota Land Cruiser (Lc4) - Black
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| 2nd Feb 2016 10:17 pm |
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BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
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I agree - it seems too much if a coincidence that I now have to select a heat which us 3 degrees higher than in the previous car to obtain what I feel to be a comfortable environment.
LR may say they are not connected - but they also initially said the outside temperature display wasn't faulty. It seems a quick and easy comment for them to make instead of investigating customer complaints.
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| 2nd Feb 2016 10:40 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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To be fair ...the dealers shouldn't be doing anything to resolve the temp readout issue 
LR wrote:. In the meantime please do not carry out and further diagnosis or component replacement until a solution has been communicated.
21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 2nd Feb 2016 10:45 pm |
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Dannyson
Member Since: 14 Oct 2014
Location: Newquay, Cornwall
Posts: 820
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Just shows they don't bother to read or update their bulletins!! - or if they do they ignore them?.....  2016MY Discovery HSE - Black
2009MY Toyota Land Cruiser (Lc4) - Black
Last edited by Dannyson on 2nd Feb 2016 10:51 pm. Edited 1 time in total
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| 2nd Feb 2016 10:49 pm |
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BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
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Sorry but don't agree with that DG - they should be on to LR to speed up the process of having their customers cars fixed. Not sitting back while we have to put up with the faults.
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| 2nd Feb 2016 10:50 pm |
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Dannyson
Member Since: 14 Oct 2014
Location: Newquay, Cornwall
Posts: 820
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I've still got a bad feeling about all this!! ..... I suspect any fix will affect emissions and involve a lot more than just a simple software update.... so I'm not holding my breath. They may consider the hassle to sort a fix clashes with Euro 6 emissions and is just not worth it on an outgoing model..... 2016MY Discovery HSE - Black
2009MY Toyota Land Cruiser (Lc4) - Black
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| 2nd Feb 2016 10:56 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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BBDisco3 wrote:Sorry but don't agree with that DG - they should be on to LR to speed up the process of having their customers cars fixed. Not sitting back while we have to put up with the faults.
Obviously they should maintain pressure ..but the dealers can't resolve what is acknowledged by LR to be a software problem ..so I'm afraid your disagreement is fruitless 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 2nd Feb 2016 11:01 pm |
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BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
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DG wrote:To be fair ...the dealers shouldn't be doing anything to resolve the temp readout issue
The dealers, on behalf of their customers should be making enquiries as to when the fix will be available and if in fact work is already in progress.
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| 2nd Feb 2016 11:18 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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Yes but my context was that LR have asked them not to work on the motors until a fix is established rather than pressure to resolve  21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 2nd Feb 2016 11:43 pm |
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